What are the responsibilities and job description for the Bilingual Remote Customer Service Representative position at TeleDirect Call Centers?
Job description
To apply: Visit our website to apply! https://app.teledirect.com/application/applicationremote.asp
Description: TeleDirect is a Call Center that has been in business for over 50 years. Strong leadership and effective teamwork have built TeleDirect into an industry-leading Call Center focused on providing clients with a superior customer-service experience for their customers in all industries. TeleDirect is looking for work from home Customer Service Representatives that will continue providing superb customer service. We try to promote internally from within and encourage all our employees to achieve their full career potential. As a Customer Service Representative, you will be taking inbound calls for a variety of clients. For example, making reservations, setting appointments, taking donations and more.
Location: You MUST be located in the state of AL, GA, IA, ID, IN, KS, KY, LA, MS, NC, OK, SC, TN, TX, UT, and WI
Work Hours: Full Time shifts between 6 AM and 10 PM Pacific Standard Time and Part Time shifts between 2 PM and 10 PM Pacific Standard Time.
Compensation: $11.50 to $15 hourly, plus ability to earn $240 per month in bonuses!
Position Requirements:
- Provide exceptional customer service to clients in a professional and courteous manner
- Communicate effectively with customers in both English and Spanish
- Experience with computer, typing and navigating the internet.
- Ability to communicate verbally and orally and a positive attitude is required.
-Windows 10/11 operating system: (Chromebooks/HP Streams/ Macs CANNOT be used)
- 8Gb of RAM
- 250 GB Hard Disk Space
- Wired USB Headset with inline mute switch
- Laptop or desktop that is no more than 2 years old
- Monitor if using desktop and cables
- Ethernet cable to connect to router, Wifi will not be allowed
Additional Benefits for F/T employees: Medical, Life Insurance, and Paid Training
If you are interested: On your PC or Laptop, use a Google Browser and go to https://app.teledirect.com/application/applicationremote.asp. Be sure the speakers are working on your computer. You cannot use a tablet or your mobile phone.
Fill out the application and you will take an assessment test. Our system will have you test your audio on your computer, and then the assessment test will come on. The recording will advise you on what to enter in the fields on your computer screen.
Work Remotely
Job Types: Full-time, Part-time
Pay: $11.50 - $15.00 per hour
Expected hours: 20 – 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
- Work from home
Shift:
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
Location:
- Atlanta, GA (Required)
Work Location: Remote
Salary : $12 - $15