What are the responsibilities and job description for the Customer Service Associate position at Telecom Solutions Group, Inc.?
Our firm is the place to launch your career in sales and customer service. We're looking for a motivated Customer Service Associate to join our growing team and help deliver an outstanding customer experience while driving sales for our telecommunications client. We believe success comes from putting customers first, building genuine relationships, and creating opportunities through every interaction. As one of the leading firms in the telecommunications industry, we're looking for ambitious individuals who are ready to grow with us.
We're looking for someone with a positive attitude, a strong work ethic, and a passion for helping people. If you enjoy talking with customers, solving problems, and identifying opportunities to recommend products and services that fit their needs, you'll thrive in this role. As a Customer Service Associate, you'll work closely with customers regarding home internet, wireless, and phone services while contributing to individual and team sales goals in a fast-paced environment.
Responsibilities of a Customer Service Associate:
- Deliver an exceptional customer experience by identifying customer needs and recommending the best products and services.
- Generate sales by confidently presenting solutions that match each customer's needs.
- Build strong relationships with new and existing customers to drive satisfaction, loyalty, and repeat business.
- Educate customers on the latest 5G technology, wireless plans, home internet, and current promotions.
- Stay informed on client products, services, promotions, and competitive advantages to effectively communicate value.
- Troubleshoot customer concerns and provide timely, solution-oriented resolutions.
- Maintain accurate customer records and account information.
- Collaborate with team members to improve customer engagement, increase sales, and exceed performance goals.
- Provide valuable customer feedback to internal teams to help improve the overall customer experience.
Requirements of a Customer Service Associate:
- High school diploma or equivalent.
- Previous experience in customer service, retail, sales, or client-facing roles is preferred.
- Self-motivated with a strong desire to learn, grow, and succeed.
- Comfortable speaking with customers and building rapport in a variety of settings.
- Ability to think quickly, solve problems, and adapt in a fast-paced environment.
- Results-driven with a positive attitude and strong work ethic.
- Available to work full-time and committed to achieving individual and team goals.
- Enjoy working in a fast-paced, in-person environment where building customer relationships is key.
Pay: $4,000.00 - $4,600.00 per month
Work Location: In person
Salary : $4,000 - $4,600