What are the responsibilities and job description for the Operations Associate position at TELCOR Inc?
Operations Associate (Part-Time Receptionist)
TELCOR Inc, a nationally recognized innovator in the health care informatics industry, is looking for an energetic, focused, motivated team member to work as part of our Reception Staff. The Operations Associate will serve as a direct point of contact for customers through the management of in-coming calls, establishing a friendly, inviting atmosphere for customers, visitors, and coworkers, as well as providing administrative and front office management support.
TELCOR published office hours are Monday through Friday 7:00 a.m. to 7:00 p.m., excluding the following holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas. Shift schedules will be determined at least two weeks in advance and shift schedules will occur between 6:45 a.m. and 7:15 p.m. The Operations Associate is a part-time / hourly position and eligible for employee benefits! The hiring team is looking for candidates to work 15-20 hours per week between Monday and Friday.
Responsibilities:
TELCOR Inc, a nationally recognized innovator in the health care informatics industry, is looking for an energetic, focused, motivated team member to work as part of our Reception Staff. The Operations Associate will serve as a direct point of contact for customers through the management of in-coming calls, establishing a friendly, inviting atmosphere for customers, visitors, and coworkers, as well as providing administrative and front office management support.
TELCOR published office hours are Monday through Friday 7:00 a.m. to 7:00 p.m., excluding the following holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas. Shift schedules will be determined at least two weeks in advance and shift schedules will occur between 6:45 a.m. and 7:15 p.m. The Operations Associate is a part-time / hourly position and eligible for employee benefits! The hiring team is looking for candidates to work 15-20 hours per week between Monday and Friday.
Responsibilities:
- Adhere to all established policies, procedures, work processes, and guidelines for the company and administrative personnel
- Adhere, develop, maintain, and update administrative and company reference manuals, work procedures, processes, guidelines, documentation and related materials
- Performing all tasks according to established guidelines and word procedures
- Provide and promote service excellence
- Answering incoming calls with a polite, friendly, helpful and energetic manner
- Troubleshooting and routing calls to the correct individual or group
- Monitor main entrance door, receive guests and service professionals, perform guest registry responsibilities and escorting guests as applicable
- Copying, faxing, processing received faxes, distributing incoming mail, preparing outgoing mail and shipments, stocking and refilling supplies, ordering office supplies and validating received shipments
- Provide staff with assistance solving problems and answer inquiries regarding general office subjects (i.e. shipping, mailing, faxing, vending, supplies)
- Develop and maintain basic front office management knowledge
- Participate in all necessary meetings
- Train and assist coworkers with front office tasks
- Notifying the appropriate management personnel of problems or customer complaints
- Providing assistance to all personnel, as needed
Requirements:
- Professional and courteous demeanor
- Energetic, outgoing, and friendly
- Positive and cooperative attitude
- Experience with multi-line phone systems
- Strong problem resolutions skills
- Knowledge of principles and processes for providing customer service
- PC literate - must know Windows® operating system environments and office tools; e.g., Word®, Excel®
- Fluent in written and spoken English (North America) language
- Competence in grammar and style of English (North America) language
TELCOR is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or any other characteristic protected by law.
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Salary : $35,900 - $45,500
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