Senior Consumer Loan Officer

Overview

The Sr. Consumer Loan Officer is a senior-level lending professional responsible for originating, underwriting, and closing complex consumer loan applications. This role requires advanced credit analysis skills, sound judgment, and a strong focus on member service. The position also supports portfolio growth, risk management, and cross-selling initiatives while ensuring compliance with all regulatory and credit union policies.

SR. LOAN OFFICER DUTIES AND RESPONSIBILITES:

Loan Origination & Underwriting

• Evaluate, approve, and structure consumer loan applications, including direct auto, unsecured, and other consumer loan products
• Analyze credit reports, income documentation, debt ratios, and collateral to make sound lending decisions
• Exercise appropriate lending authority while adhering to credit union policies and risk tolerance
• Handle exceptions, counteroffers, and complex lending scenarios with minimal supervision

Member Service & Relationship Building

• Provide consultative guidance to members regarding loan options, terms, and financial solutions
• Deliver a high level of service through timely follow-up and clear communication
• Identify opportunities to cross-sell additional credit union products and services

Portfolio & Risk Management

• Monitor loan quality and ensure adherence to underwriting standards
• Assist in managing delinquency by identifying risk trends and supporting early intervention efforts
• Maintain thorough and accurate loan documentation

Operational Efficiency

• Process a high volume of loan applications efficiently while maintaining accuracy
• Ensure compliance with all federal regulations (e.g., Reg Z, FCRA, ECOA) and internal policies
• Stay current on lending guidelines, products, and market trends

Collaboration & Leadership

• Serve as a resource for junior loan officers and lending staff
• Assist with training and mentoring team members as needed
• Collaborate with dealers, branch staff, and other departments to support loan growth

Other

·         Successful and timely completion of all required compliance training.

·         Special projects and other duties assigned.

REQUIRED EXPERIENCE AND QUALIFICATIONS

• Advanced knowledge of credit risk assessment and portfolio performance metrics, preferred

·         Previous mentoring or leadership experience, preferred  

·         High school diploma or equivalent required; bachelor’s degree in finance, business, or related field preferred

·         4–6 years of consumer lending experience, preferably within a credit union or financial institution

·         Proven experience with complex underwriting and higher loan authority levels

·         Self-motivated, goal-oriented, and comfortable meeting growth targets.

SKILLS AND ABILITIES:

• In-depth knowledge of consumer lending regulations and compliance requirements
• Excellent communication and interpersonal skills
• Ability to manage high volume and prioritize effectively
• Proficiency in loan origination systems and related software
• Work cooperatively with both external and internal customers.
• Must be able to coordinate multiple and changing priorities while still meeting deadlines.
• Strong communication skills.
• Must maintain personal accounts here and elsewhere in good standing in a professional manner.
• Strong analytical and decision-making skills

SUCCESS MEASURES

• Fast-paced, production-oriented environment
• May require occasional extended hours based on volume
• Loan volume and funded loan growth
• Decision turnaround time
• Loan quality (delinquency/charge-off rates)
• Cross-sell ratio
• Member satisfaction scores

WORKING CONDITIONS

·         The noise level in the work environment is usually moderate.

·         Occasional lifting, carrying, pushing, and pulling of items weighing up to 20lbs.

·         Sitting or standing for extended periods of time.

·         Repetitive motions and extensive keyboarding.

EEOE Statement: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.