What are the responsibilities and job description for the Full Time Call Center Agent position at Telassist?
Full-Time Call Center Agent: Your Journey Starts Here!
Location: Bedford Park, IL
Through our dedicated Call Center Agents at TelAssist, we deliver critical services and create exceptional outcomes for our clients and the many people who count on them. We're not just answering calls; we're building connections and providing essential support for a diverse range of clients, from bustling medical offices to vibrant apartment complexes and esteemed professional services.
At TelAssist, you'll discover a truly special place to grow your career. We pride ourselves on cultivating supportive, compassionate, and collaborative teams where every voice is valued, and teamwork truly makes the dream work. If you're someone who thrives in a fast-paced yet incredibly rewarding environment, ready to exceed client expectations with every interaction, then we're looking for you!
In your day-to-day, you will professionally manage a high volume of incoming calls, ensuring every caller is met with a polite and pleasant demeanor. Your primary focus will be to accurately gather and relay essential information while maintaining thorough and precise message details. By meticulously verifying and entering information into our system, you will provide our customers with the confidence that their needs are being effectively documents and communicated.
What You Bring to the Table:
- A naturally welcoming voice and an uplifting, positive tone that can brighten anyone's night.
- A strong command of the English language, with a keen eye for spelling and grammar that ensures crystal-clear communication.
- Comfort and familiarity navigating a Windows-based computer environment.
- The ability to type 35 words per minute or more, keeping pace with the flow of conversation.
- A commitment to excellent attendance, showing up ready to shine.
- Availability to manage one weekend day within your consistent 8-hour overnight shifts.
No prior experience? No problem! We believe in nurturing talent. We provide comprehensive, hands-on training in a positive, encouraging team environment, designed precisely for your success. We're here to equip you with all the tools and confidence you need to excel!
Beyond the Hourly Rate: Our Full-Time Perks!
Join a company where your future is our priority. We are seeking team members who are passionate about building a lasting career and a stable future. Our Employee Stock Ownership Plan (ESOP) and excellent retirement benefits are designed to help you build wealth and security alongside us. We value our team members immensely, and it shows in our robust benefits package, crafted to support your well-being and future:
- Employee Stock Ownership: Become a true stakeholder in our collective success!
- Comprehensive Medical, Dental, and Vision Benefits
- Paid Vacation: Take the time you need to recharge and enjoy life.
- Traditional 401K with Company Matching: Invest in your future with our support.
- Free Life Insurance Policy: Peace of mind for you and your loved ones.
- Legal Assistance: Access to support when you need it most.
Compensation: $21 / Hour with Perfect Attendance
Perfect Attendance is considered being on time for the start of your shift, leaving and coming back on time from any breaks during your shift, and fully completing your assigned shift. Compensation without perfect attendance is $18 / Hour.
Shifts:
- Full-Time: 40 hours per week, 10-hour shifts
- Must be available to work a weekend day (Sat or Sun each week)
- Training will last approximately one week. On your second week, you will move to your new set schedule.
Ready to Begin Your Rewarding Career Journey?
If you're eager to be part of a team that genuinely cares, where your efforts truly make an impact, and where every night brings new opportunities to connect and serve, then we can't wait to hear from you! Apply today and discover the fulfilling career that awaits you at TelAssist.
TelAssist is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.
Salary : $18 - $21