TSC Administrator

Department: Technology Solution Center

Reports To: TSC Production Manager

FLSA: Hourly/Non-Exempt

Hours of Work: Monday – Friday 8:00a-5:00p (Overtime possible)

Location: NSGA – Norcross, GA

Who We Are

Telaid helps enterprise clients accelerate technology adoption to achieve their business objectives. We design, deploy and support critical technologies, reducing time, task, cost and risk associated with managing technologies in complex, multi-site environments. But Telaid is not your ordinary technology integrator. Committed to excellence, our vision is to be a people first, customer obsessed company with great (not perfect) leaders who strive to provide the best possible experience for our employees, partners and customers. We’re working hard to build and maintain a culture of integrity, trust and accountability that attracts, trains and retains the right employees for the right roles. If you’re looking for a great place to work, learn and advance your career, get to know Telaid!

Our Core Values are – Be Proactive, Be a Team Player, Take Ownership & Do the Right Thing 

Summary of Position

The TSC Administrator position is responsible for supporting orders and workflow in the TSC. Orders are submitted by Telaid project teams or directly by the customer. It is the responsibility of the TSC Administrator to respond to issues and provide support for the Teams executing these orders. This position has the added responsibility of:

• Supporting the warehouse staff through managing escalations
• Creating inventory receivers,
• Working with third party vendors to track PO’s/shipments,
• Assist with identifying unexpected shipments for receiving

Primary Duties and Responsibilities

• Create equipment orders for outbound customer projects utilizing ServiceNow inventory
• Process order changes and updates
• Review daily order status and update as needed
• Provide order and shipping discrepancy investigation and resolution
• Work with third party vendors to process RMA’s
• Collaborate with internal and external partners on exception issues
• Provides customer service engagement for internal and external customers
• Handle escalations as initial point of contact for order related items
• Support all aspects of TSC operations as needed
• Perform other work-related duties as assigned by management.

Skills and Personal Attributes

• Able to work well under pressure in a high paced environment.
• Proven coordination and organizational skills.
• Able to multitask and delegate effectively.
• Microsoft Excel – proficient level skills
• Microsoft Outlook – proficient level skills
• Must be dependable, have reliable transportation and must be detail oriented.
• Maintain a professional appearance and attitude.
• Ability to write (create) reports and business correspondence with minimal direction to meet professional quality standards.

Education and Experience

• High School Diploma or equivalent required.

Benefits

• 401k with employer matching and Profit Sharing
• Medical, Dental, Vision, Life and Disability Insurance Benefits
• Employee Assistance Program (EAP)
• Paid Time Off (PTO)
• Other Voluntary Benefits:
  • Critical Illness and Accident Insurance
  • Pet Insurance
  • Bark – Parental controls to ensure online safety for kids
  • Norton LifeLock Identity Protection
  • Employee Discount Program

Salary : $20 - $22