What are the responsibilities and job description for the ServiceNow Developer position at TekWissen ®?
Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide.
Position: ServiceNow Developer
Location: Woonsocket, RI / Hartford, CT
Job Type: Temporary Assignment
Work Type: Hybrid / Onsite, depending on team requirements
Job Description:
Job Summary
- Client is seeking an experienced ServiceNow Developer to develop, configure, customize, and maintain enterprise ServiceNow applications supporting IT service management, healthcare technology operations, and enterprise workflow automation.
- The ideal candidate will have strong experience in ServiceNow ITSM, ITOM, CMDB, HRSD, JavaScript, Flow Designer, IntegrationHub, and API integrations.
- Experience working in large-scale healthcare, pharmacy, retail, or regulated enterprise environments is highly preferred.
Key Responsibilities
- Design, develop, and customize ServiceNow applications and modules.
- Configure and maintain ITSM modules, including Incident, Problem, Change, and Request Management.
- Develop Business Rules, Client Scripts, Script Includes, UI Policies, and UI Actions.
- Build and automate workflows using Flow Designer and IntegrationHub.
- Develop and maintain Service Catalog items and Employee Service Center functionality.
- Work with CMDB, Discovery, ITOM, and Service Mapping.
- Develop REST and SOAP integrations with enterprise applications.
- Implement HR Service Delivery (HRSD) and enterprise service management workflows where required.
- Configure Service Portal and platform user experiences.
- Implement access controls, security policies, and platform configurations.
- Troubleshoot platform issues and support upgrades, testing, and deployments.
- Collaborate with IT operations, infrastructure, security, application development, and business teams.
Required Technical Skills
- 5–8 Years of Experience
- 5 years of ServiceNow development experience.
- Strong knowledge of ServiceNow platform architecture.
- Hands-on experience with ITSM modules.
- Strong JavaScript programming skills.
- Experience with Business Rules, Client Scripts, Script Includes, and UI Policies.
- Experience with Flow Designer and Workflow Automation.
- Knowledge of CMDB and Configuration Management.
- Experience with REST/SOAP APIs and IntegrationHub.
- Experience with Service Catalog and Service Portal.
- Knowledge of ACLs, roles, and platform security.
- Experience with Agile development and deployment methodologies.
Preferred Qualifications
- Healthcare, pharmacy, retail, or insurance industry experience.
- Experience with ITOM, Discovery, and Service Mapping.
- Knowledge of HRSD and Employee Center.
- Experience with ServiceNow Now Assist and AI-powered workflows.
- Knowledge of HIPAA and healthcare data security practices.
- ServiceNow CSA or CAD certification.
- ServiceNow CIS certifications in ITSM, ITOM, or HRSD.
Education
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline.
TekWissen® Group is an equal opportunity employer supporting workforce diversity.