Product Operations Tooling Analyst

Overview

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client is a media and entertainment company that develops, produces, and markets entertainment, news, and information. It owns and operates a portfolio of news and entertainment television networks, a motion picture company, television production operations, a television stations group, theme parks, and a suite of Internet-based businesses.

Position: Product Operations Tooling Analyst

Location: New York, NY, 10112

Duration: 5 Month

Job Type: Temporary Assignment

Work Type: Onsite

Shift Timings: Mon-Fri (9:00 AM 6:00 PM)

Responsibilities

Job Summary:

• Collaborate with Product, UI/UX Design, PMO and Engineering teams to manage and optimize Airtable, Atlassian (Jira, Confluence) and SharePoint tools for Product and Tech cross-team workflows including but not limited to Intake, Prioritization, Planning, Delivery and Reporting
• Own the operational setup, provisioning, maintenance, troubleshooting, and issue resolution of these tools ensuring they are consistently available, reliable and ready for teams to use
• Build scalable interfaces using Airtable Interfaces for different stakeholder groups
• Implement automations using Airtable Automations and integrations (e.g., Slack, Jira, APIs).
• Optimize performance, usability and data integrity across bases
• Develop and maintain clear documentation and training materials for tooling to support change management and adoption of small continuous improvements and larger scale changes across a team of 300 for Product and 3500 for all of Global Streaming
• Act as the point person for tooling-related questions, troubleshooting and best practices
• Translate diverse, cross-functional stakeholder requirements into scalable tooling solutions
• Provide support to the Product organization through organizing and standardizing team onboarding and learning and development materials to empower Product & Design
  
  

Qualifications

• Must have minimum 4 years of experience in tooling, operations or systems analyst role working with Airtable including admin-level capabilities, integrations and automation features
• Must have advanced Airtable skills including:
• Configuring relational database design, interfaces and user experience design
• Experience scaling Airtable across multiple teams and org-wide deployments
• Strong understanding of Airtable limitations and performance optimization
• Ability to debug workflows and optimize systems
• Must have excellent communication and collaboration skills; able to translate complex tooling setups into understandable terms for diverse stakeholders across many levels
• Minimum 2 years of experience in Product, Technology or Media
• Proven experience working with Atlassian including Jira and Confluence
• Strong requirements gathering and process mapping skills
• Superb written and verbal communication, presentation and meeting facilitation skills
  
  

TekWissen Group is an equal opportunity employer supporting workforce diversity.

TekWissen is an emerging global human capital, recruitment and IT services organization. Operating since 2009, we draw upon more than a decade of staffing experience to deliver critical talent acquisition solutions and IT engagements for our clients. We re founded on a culture that is passionate about delivering tailored solutions, that create lasting partnerships.

Our global footprint covers six countries: United States, Canada, Australia, India, United Kingdom and the Philippines. This allows us to work in close partnership with organizations and manage everything from global talent needs with demanding resourcing strategies, to single sites with lower recruitment volumes.

TekWissen is an equal opportunity employer supporting workplace diversity.