Lab Supervisor

Position: Lab Supervisor

Location: Norwood, MA - 02062

Duration: 6 Months

Job Type: Temporary Assignment

Work Type: Onsite

Shift: Day Shift

Payrate: $ 30.00 - 35.00

Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients worldwide. The job opportunity is for one of our clients specializing in biotechnology product development services. Our client is dedicated to supplying laboratory equipment, chemicals, supplies, and services essential in healthcare, scientific research, safety, and education. As the global leader in serving the field of science, our client boasts an annual revenue of around $40 billion with a mission to empower customers to make the world healthier, cleaner, and safer. Our client's global team is committed to delivering an unparalleled blend of cutting-edge technologies, convenient procurement options, and pharmaceutical services under their industry-leading brands.

Summary

This is an opportunity to work as a Customer Site Supervisor / Lab Supervisor within the Instrument and Enterprise Services (IES) division. In this role, you will leverage your leadership, service management, and relationship-building experience to support the ULS team. The position serves as an Asset Management resource for a key customer account, overseeing day-to-day laboratory operations, asset management activities, work order coordination, inventory management, and technical support to ensure customer satisfaction and operational excellence.

Responsibilities

• Manage account/site operations in alignment with program contracts and Statements of Work (SOW).
• Support account strategy to achieve revenue growth, margin expansion, operational goals, and customer retention.
• Build and maintain strong professional relationships with customers, vendors, and internal teams.
• Assist with contract renewals and support preparation/presentation of SOW deliverables.
• Drive customer satisfaction and long-term client loyalty.
• Support quarterly business reviews and present account performance updates during meetings.
• Implement action plans and tracking mechanisms for continuous improvement initiatives.
• Ensure compliance with regulatory, safety, and asset management guidelines, including inventory management processes.
• Monitor service activities to ensure quality, timeliness, and accuracy.
• Maintain accurate records in Resource Center databases, including work orders, service requests, and purchase order details.
• Track and maintain service contracts and financial documentation while ensuring vendor compliance.
• Review field service reports and invoices for technical accuracy, completeness, and adherence to procedures.
• Update and maintain CMMS (Computerized Maintenance Management System) records for onsite assets and entitlements.
• Coordinate and escort service engineers within laboratory environments.
• Support issue resolution and customer concern management.
• Provide support and guidance to site service staff.
• Follow all company and customer safety and security procedures.
• Participate in PPI (Practical Process Improvement) projects to improve operational performance.
• Perform additional duties as assigned by management.

Required Skills

• Bachelor’s degree in a relevant field or equivalent industry experience.
• 3–5 years of experience in Agriculture, Life Sciences, Healthcare, Biomedical, or related industries.
• Minimum 2 years of supervisory or people management experience with direct employee oversight.
• Strong understanding of laboratory operations, engineering processes, and safety protocols.
• Experience with CMMS systems and related asset/data management software.
• Prior experience in a customer-facing role.
• Excellent attention to detail with strong compliance and documentation accuracy.
• Strong written and verbal communication skills.
• Effective problem-solving and analytical abilities with a proactive mindset.
• Ability to work independently as well as collaboratively in a team environment.
• Proficiency in Microsoft Word, Excel, and PowerPoint.
• Demonstrated values of integrity, innovation, accountability, and teamwork.
• Primarily works onsite at customer locations including laboratories, offices, storage rooms, and shipping/receiving areas.
• May be required to work independently within customer facilities.
• Physical activities include walking, standing, sitting, lifting, kneeling, crouching, pushing, pulling, repetitive motions, and computer-based work.
• PPE requirements may include lab coats, gloves, facemasks, coveralls, hairnets, safety glasses, steel-toe shoes, and bump hats depending on the work environment.

TekWissen® Group is an equal opportunity employer supporting workforce diversity.