IT support Technician

Position: IT support Technician

Location: Boardman, OR 97818

Duration: 6 Months

Job Type: Temporary Assignment

Work Type: Onsite

Note: Flexible scheduling may include night shifts and holidays, with options of Sunday–Wednesday or Wednesday–Saturday during either 6:00 AM–4:30 PM or 7:30 AM–6:00 PM, plus a first two-week training schedule of Monday–Friday 7:30 AM–4:00 PM.

Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client is a global technology leader that is transforming the way people shop, consume content, and interact with digital services. With a strong presence across e-commerce, cloud computing, digital streaming, and artificial intelligence, the company is known for its customer-centric approach, innovation-driven culture, and large-scale global impact. It continues to invest in building products and services that improve everyday life while supporting businesses, communities, and economies worldwide.

Job Description:

• As a Data Center Technician, you serve as one of many primary resolvers for your support team, skilled at troubleshooting and resolving complex hardware infrastructure issues.
• You support and share knowledge of these technologies with team members.
• You possess basic to intermediate system administration skills and work autonomously to resolve server issues.
• You understand all aspects of the equipment you support.
• You know how to take direction when given, paying attention to all details involved.
• You work well with a team.
• You are receptive to feedback and able to adjust performance and behavior as required for the position.

Work schedule:

• Schedule flexibility required, including potential night shift positions
• Shift options include Sunday–Wednesday or Wednesday–Saturday, 6:00 AM–4:30 PM or 7:30 AM–6:00 PM
• Contingent workers are expected to work holidays if scheduled (regular pay, not holiday pay)
• First two weeks: Monday–Friday, 7:30 AM–4:00 PM (Training)

Job Requirements and Working Conditions:

Technical Skills:

• Ability to perform hardware replacements and repairs
• Understanding of cooling systems and power distribution
• Basic Linux/Unix command line knowledge
• Experience with ticketing systems and documentation
• Ability to perform basic network troubleshooting

Physical Environment and Safety Protocols:

• Must successfully pass through metal detection equipment daily
• Required to work in data center environments with variable temperature conditions
• Temperature fluctuations dependent on seasonal changes and external weather conditions
• Work areas may contain environmental allergens and airborne particles including dust

Physical Requirements:

• Must successfully pass through metal detection equipment daily
• Ability to lift up to 40 pounds
• Standing/walking for extended periods
• Ability to climb ladders and work at heights
• Capability to work in various environmental conditions
• Temperature fluctuations dependent on seasonal changes and external weather conditions
• Work areas may contain environmental allergens and airborne particles including dust
• Ability to adapt to varying temperature conditions within the data center environment
• Ability to follow required security protocols including metal detection screening

Basic Qualifications:

• High school diploma or equivalent
• Basic networking knowledge and understanding of TCP/IP (1 years)
• Familiarity with hardware components inside a server/computer (1 years)
• Ability to perform hardware replacements and repairs
• Basic Linux/Unix command line knowledge
• Strong communication skills and ability to work effectively within a team
• Receptive to feedback and able to adjust performance and behavior as required

Degree or Certification:

• High school or equivalent diploma
• (Optional) CompTIA, CompTIA

KPI:

• Performance based on queue priority expectations
• Professional conduct
• Team cohesion and collaboration

Leadership Principle:

• Earn Trust, Deliver Results

TekWissen® Group is an equal opportunity employer supporting workforce diversity.