What are the responsibilities and job description for the IT Change Management/Organizational Change Manager/ Change Management position at TekWissen ®?
Position: IT Change Management/Organizational Change Manager/ Change Management
Location: Raleigh, NC, 27603
Duration: 36 Months
Job Type: Contract
Work Type: Hybrid
Payrate: $64.28-$64.28/Hr on W2
Overview
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client is the largest private broadband company in America, providing advanced digital video, Internet, telephone and home security and automation services over its own nationwide IP network. The client is committed to creating meaningful moments of human connection through technology. The largest private broadband company in America, we proudly serve six and a half million homes and businesses across 18 states. They are dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that make each one unique.
Job Description:
Key Responsibilities
- Develop and execute change management strategies that align with business objectives and project goals, with a primary focus on our ServiceNow implementation.
- Create and deliver communication plans that clearly articulate the “why,” “what,” and “how” of change, fostering transparency and excitement.
- Partner closely with project leaders, technical teams, HR, and business stakeholders to assess change impacts and develop mitigation plans.
- Design and implement training and enablement programs that prepare employees for success with new systems, tools, and workflows.
- Proactively identify and address resistance to change using proven frameworks and data-driven insights.
- Develop stakeholder engagement plans that foster advocacy and build a strong change champion network.
- Monitor adoption and usage metrics; gather feedback and adjust strategies as needed to ensure continued momentum and impact.
- Coach leaders at all levels on their role in change, equipping them with tools and guidance to support their teams.
- Align change management efforts with organizational goals, culture, and employee experience.
Required Qualifications
- Bachelor’s degree in a related discipline and 6 years’ experience in a related field (i.e. change management or organizational development, preferably in IT or digital transformation contexts.) The right candidate could also have a different combination, such as a master’s degree and 4 years’ experience; a Ph.D. and 1 year of experience; or 10 years’ experience in a related field
- Demonstrated success leading enterprise-level change initiatives, including communication and training strategies
- Strong understanding of change management principles, methodologies, and tools (e.g., ADKAR, Kotter, etc.)
- Experience supporting technology implementations—preferably ServiceNow
- Comfortable navigating ambiguity, identifying solutions, and balancing strategic and tactical priorities
Preferred Qualifications
- Change Management Certification (e.g., Prosci, ACMP)
- ITIL Foundation Certification
- Experience in the cloud or managed services industry
- Experience producing high-impact communications and enablement materials (e.g., videos, digital learning, workshops)
TekWissen® Group is an equal opportunity employer supporting workforce diversity
Salary : $64
