Network Technician

Company Description

Overview: 

TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. The below job opportunity is with one of our clients who is a global information technology company that provides high-performance and industry-focused solutions integrated with leading-edge security to clients in government, financial services and commercial markets. Their offerings include security software and, services, digital transformation and workplace services, industry applications and services, and innovative software operating environments for high-intensity enterprise computing. 
 

Job Description

Position: Technical Support Tech I (Infrastructure Delivery Install Technician) 

Location: New Carlisle, IN 46552 

Duration: 6 Months       

Job Type: Contract         

Work Type: Onsite 

Job Description 

• Client is looking for an Infrastructure Delivery Install Technician. Our Infrastructure team is responsible for day to day installation of servers and network equipment, structured cabling, project work and capacity management.  
• This technician will also be involved with installation of structured cabling, management of infrastructure inventory levels, physical installation of network and server racks and/or devices.  
• By applying to this position your application will be considered for all locations we hire for in Indiana. This includes, but is not limited to: IN (New Carlisle).  
• This position requires the successful candidate report to a site location.  
• You will work in a dynamic environment to drive the stability and sustainability of our next-generation networks and assist in the development of innovative ways to automate and scale our network.  
• You will launch cutting edge server technologies and solve diverse networking impairments.  
• You will quickly and accurately assess a wide range of infrastructure issues, which requires a good understanding of computers, servers, switches and various networking devices from both a hardware and software perspective and a demonstrated willingness to learn and apply new technology.  
• To be successful in this role you should possess technical aptitude, written and oral communications skills and the ability to deal effectively with people in a wide variety of situations.  
• In addition, you must possess strong analytical skills with demonstrated problem solving ability. You will be able to leverage your experience exercising high levels of initiative, judgment, and diplomacy. 

Key job responsibilities: 

• Partner with cable vendors to install, inspect and troubleshoot cabling Installation and maintenance of copper and fiber cable infrastructure 
• Install, test and troubleshoot fiber optic and copper cabling, including patch panels and patch cords  
• Ensure that the Data Center and vendor installations comply with all installation practices  
• Report current status via ticketing system, status reports, email and slack.  
• Manage work and priorities through ticketing system and workflows to complete customer requests and projects.  
• Maintain accurate records and document problems and processes to successfully draft and execute changes within data centers.  
• Exhibit quality workmanship on all work and maintain site cleanliness.  
• Work with a partner to move integrated enterprise equipment from loading docks into planned positions  
• Manage, check and coordinate all materials to be delivered to site daily  
• Carry cell phone for communication, information, and emergencies  
• Up to 50% travel within geographical work area may be required; some travel outside traditional work area may be requested  
• All physical requirements are expected with reasonable accommodations:  
• Walk job sites in uneven terrain  
• Some regional travel may be required  
• Work safely at heights and from ladders  
• Ability to work on your feet conducting site walks and installation tasks for the entirety of an 8-hour shift.  
• Regularly lift and/or move up to 40 pounds; and participate in group lifts for 41 pounds or more  
• Ability to work in an environment that operates 24/7 with an ability to participate in after-hours support as needed 

Additional Information

Communication will be via Teams and Outlook. Meetings are conducted remotely as this is a face-to-face role. New agents need to get used to using is their feet and their mouth because they're going to be walking around talking to folks face to face. Will need to be able to manage an iPad, manage a checkout system, and manage a like root-based map system. It's not exactly all pen and paper. Someone does need to be able to use a cursory level of technology to succeed in the role. Training will be provided for first week.