What are the responsibilities and job description for the L2 Data Centre Technician position at Tekvana Inc?
Role- L2 Data Centre Technician
Location – The Woodlands, TX
USC/GC ONLY
USC/GC ONLY
About the Team
The Datacenter Operation team supports the company’s fast growth by deploying and operating hyperscale datacenters. The team takes full onsite responsibility for each site and manages the end-to-end lifecycle of hardware fleet operations, providing scalable and reliable infrastructure solutions and services for AI workloads.
Responsibilities
- Install, rack, and deploy server and networking hardware in datacenter environments.
- Perform cable management tasks including reseating, labeling, and replacing network, power, and fiber/copper cabling.
- Execute server tray swaps and hardware replacements following established operational procedures.
- Respond to incidents and support onsite troubleshooting while maintaining aggressive SLA requirements.
- Document maintenance activities, hardware changes, and inventory updates accurately in tracking systems.
- Conduct visual inspections and basic diagnostics to identify potential hardware or connectivity issues.
- Work within rotating shifts or hold on-call responsibilities to support 24/7 operations.
- Maintain positive and collaborative working relationships with customers, vendors, partner teams, and internal stakeholders.
Basic Qualifications
- High school diploma or equivalent required.
- Basic understanding of computer hardware and IT infrastructure concepts.
- Familiarity with server hardware components and basic troubleshooting concepts.
- Basic networking knowledge including copper/fiber cabling and connectivity standards.
- Strong attention to detail with the ability to follow technical procedures precisely.
- Ability to lift up to 50 pounds and work in datacenter environments.
- Strong organizational and time management skills in fast-paced operational settings.
Preferred Qualifications
- Previous experience in IT support, computer repair, or technical operations environments.
- Familiarity with datacenter equipment, ticketing systems, or asset tracking tools.
- Technical certifications or relevant coursework in IT, networking, or infrastructure operations.
- Experience supporting hardware deployments or break/fix activities.
- Exposure to Linux systems or command-line environments.
- Experience working in fast-paced, high-availability technical environments.
- Strong verbal and written communication skills with attention to clarity and detail.