Tier 3 Desktop Support

Description:

• Most senior member of the desktop team supporting a 1000 end user international organization
• Responsible for providing Tier 3 support, end-user platform engineering, desktop engineering and configuration management
• Create and deploy custom configurations and applications
• OS and application packaging
• Utilizing ITSM methodologies and software to provide incident and change management
• Managing licenses and assets
• Developing and evolving SOPs for desktop and software management
• over five years of IT experience with over two years in desktop engineering
• Experience working with InTune
• Expertise in Windows, Microsoft 365, and Active Directory support and troubleshooting
• Windows 10 deployment experience
• Regular use of PowerShell scripting
• Ability to write automation skills using Powershell

Skills:

Windows 10, Troubleshooting, Support, windows server, group policy, application packaging, Active directory, deployment, intune

Additional Skills & Qualifications:

• 3 years technical experience in support of desktop technologies within a professional environment
• 3 years Windows Desktop OS administration experience with extended knowledge of Windows 10
• Windows 10/11 troubleshooting skills
• Experience with Windows Server 2016/2019 interface and management
• Knowledge of Microsoft Group Policy Objects and Group Policy Preferences
• Strong writing skills for client facing documentation and executive-level communications
• Strong technical troubleshooting and analytical skills
• Communicating and presenting complex information to technical and non-technical stakeholders, both verbally and in written form
• Microsoft Endpoint Configuration Manager or Endpoint Manager experience
• Experience with Microsoft cloud licensing; Microsoft 365 E3 and E5, EM S, Intune, or Office 365 E3 is a plus
• Application packaging and deployment within targeting UEM applications such as MS Endpoint Configuration Manager, and Intune.
• Custom reporting and dashboard creation within UEM tools to include PowerBI
• Deployment compliance evaluation and stakeholder reporting
• Regular collaboration with IT support peers and IT executives
• Escalation and collaboration with application support vendors
• Image Management: endpoint (PC and Server) operating system build, customizations (task sequence), and deployment
• Operating system version upgrade provisioning and deployment
• ITIL foundations use ITSM tools to include inventory, incident, request, problem, change and release management activities
• Testing and distribution of authorized patches

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.