Technical Support

Description

The Technical Support Coordinator serves as the primary point of contact for field technicians and customers, ensuring timely responses to service requests and efficient resolution of technical and operational issues. This role is responsible for monitoring service activities, identifying and escalating concerns, coordinating support efforts, and maintaining accurate documentation in accordance with company standards and customer-specific requirements.

• Receive and manage inbound calls from field technicians requesting assistance, reporting service status, or seeking direction while onsite.
• Conduct outbound communications with field technicians to obtain updates, provide guidance, and ensure service requests are progressing appropriately.
• Monitor service activity and proactively follow up on jobs that exceed expected onsite timeframes or require immediate attention.
• Support field technicians in resolving a wide variety of issues encountered at customer retail and business locations.
• Coordinate resources, equipment, and customer requirements to ensure technicians are fully prepared prior to service dispatch.
• Provide direction and real-time support to technicians performing service work in the field.
• Document service updates, technician notes, and job status information accurately within internal and customer-specific systems.
• Ensure all customer and company procedures, processes, and service-level expectations are followed.
• Verify completion of service requests and close work orders within internal databases and customer platforms.
• Maintain clear communication with customers, technicians, and internal teams throughout the service lifecycle.

• Experience in technical support, help desk, dispatch, service coordination, or customer support environments.
• Strong customer service and communication skills.
• Ability to multitask and prioritize in a fast-paced, high-volume environment.
• Strong problem-solving and troubleshooting abilities.
• Excellent organizational skills and attention to detail.
• Proficiency with ticketing systems, databases, and Microsoft Office applications.
• Ability to effectively support and coordinate remote field technicians.

• Technical Support
• Customer Service
• Help Desk Support
• Service Coordination
• Dispatch Operations
• Troubleshooting
• Work Order Management
• Technical Documentation
• Field Service Support
• Communication and Problem Solving

Job Type & Location

This is a Contract position based out of Madison, WI.

The pay range for this position is $20.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Madison,WI.

This position is anticipated to close on Aug 26, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.