What are the responsibilities and job description for the Service Desk Analyst position at TEKsystems?
Description
Service Desk contract (12 months with opportunity for extension or conversion)
We Are Looking These Three Shifts
Monday - Friday
6a - 3p
7:30a- 4:30p
10a-7p
Will train on a m-5 8-5 schedule.
We would like this person to sit in their Evansville, IN location. The majority of the Service Desk teams currently sit in either Oshkosh, WI or Evansville, IN.
We are looking to add a Service Desk Technician to their Help Desk team. This will be a 12 month contract with the high possibility of extension/consideration for conversion. We currently use a managed service partner for most of their Service Desk Operations, and are bringing this back in house.
This role will be first level phone support for all end user issues over phone, email, and chat. We use the ServiceNow ticketing system. There is also an increase in tickets that are currently aligned to the O365 migration. Other common issues are requests for access, Microsoft issues, break/fix, SAP issues.
0365
Active Directory
This is the perfect position for an entry-level candidate to gain real experience with a global company and add to their resume. They are also willing to look at candidates that have experience doing service desk analyst work in an enterprise environment. Experience with O365 and Active Directory would be ideal.
Skills
Help desk, Support, Help desk support, Troubleshooting, Service desk, Customer service, Active directory, Technical support, Phone support, Servicenow, Office 365, Ticketing system, Password reset, Microsoft office, O365, Windows 10, Outlook, Hardware, Service
Top Skills Details
Help desk,Support,Help desk support,Troubleshooting,Service desk,Customer service,Active directory,Technical support,Phone support,Servicenow,Office 365,Ticketing system,Password reset,Microsoft office,O365
Additional Skills & Qualifications
customer service acumen
O365
Active Directory
Technical Assessment (Do NOT SEND THIS LIST TO CANDIDATES)
Here is the list of things that are tested for on the technical assessment:
Connect the projector and setup the display so it is extended.
Create a shortcut for Google search on the desktop.
Pin Google Chrome to the taskbar
Navigate to Device Manager
Navigate to Services
Ping a device
Navigate to “Program files” from a freshly open Command Prompt
Describe to a customer how to find their IP address
Clear IE cache, also known as browsing history
Connect to print server \\PS113001 and add a printer
Demonstrate how to reset a password through Active Directory
Demonstrate how to clear cached Windows credentials
Demonstrate how you would you re-build a .ost file
Demonstrate how to run an office application in Safe mode
Map the drive \\fs071007\shared
Experience Level
Entry Level
Job Type & Location
This is a Contract position based out of Evansville, IN.
Pay And Benefits
The pay range for this position is $18.00 - $20.00/hr.
Requirements
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
This is a fully onsite position in Evansville,IN.
Application Deadline
This position is anticipated to close on May 1, 2026.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems And TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Service Desk contract (12 months with opportunity for extension or conversion)
We Are Looking These Three Shifts
Monday - Friday
6a - 3p
7:30a- 4:30p
10a-7p
Will train on a m-5 8-5 schedule.
We would like this person to sit in their Evansville, IN location. The majority of the Service Desk teams currently sit in either Oshkosh, WI or Evansville, IN.
We are looking to add a Service Desk Technician to their Help Desk team. This will be a 12 month contract with the high possibility of extension/consideration for conversion. We currently use a managed service partner for most of their Service Desk Operations, and are bringing this back in house.
This role will be first level phone support for all end user issues over phone, email, and chat. We use the ServiceNow ticketing system. There is also an increase in tickets that are currently aligned to the O365 migration. Other common issues are requests for access, Microsoft issues, break/fix, SAP issues.
0365
Active Directory
This is the perfect position for an entry-level candidate to gain real experience with a global company and add to their resume. They are also willing to look at candidates that have experience doing service desk analyst work in an enterprise environment. Experience with O365 and Active Directory would be ideal.
Skills
Help desk, Support, Help desk support, Troubleshooting, Service desk, Customer service, Active directory, Technical support, Phone support, Servicenow, Office 365, Ticketing system, Password reset, Microsoft office, O365, Windows 10, Outlook, Hardware, Service
Top Skills Details
Help desk,Support,Help desk support,Troubleshooting,Service desk,Customer service,Active directory,Technical support,Phone support,Servicenow,Office 365,Ticketing system,Password reset,Microsoft office,O365
Additional Skills & Qualifications
customer service acumen
O365
Active Directory
Technical Assessment (Do NOT SEND THIS LIST TO CANDIDATES)
Here is the list of things that are tested for on the technical assessment:
Connect the projector and setup the display so it is extended.
Create a shortcut for Google search on the desktop.
Pin Google Chrome to the taskbar
Navigate to Device Manager
Navigate to Services
Ping a device
Navigate to “Program files” from a freshly open Command Prompt
Describe to a customer how to find their IP address
Clear IE cache, also known as browsing history
Connect to print server \\PS113001 and add a printer
Demonstrate how to reset a password through Active Directory
Demonstrate how to clear cached Windows credentials
Demonstrate how you would you re-build a .ost file
Demonstrate how to run an office application in Safe mode
Map the drive \\fs071007\shared
Experience Level
Entry Level
Job Type & Location
This is a Contract position based out of Evansville, IN.
Pay And Benefits
The pay range for this position is $18.00 - $20.00/hr.
Requirements
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
This is a fully onsite position in Evansville,IN.
Application Deadline
This position is anticipated to close on May 1, 2026.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems And TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $18 - $20