What are the responsibilities and job description for the REMOTE Customer Service Representative position at TEKsystems?
Customer Service Representative – Life & Disability Insurance (Remote)
Schedule: Monday–Friday, 38.75 hours per week
Start Time: Between 8:00 AM – 4:30PM EST
Work Environment: Fully Remote
Pay Rate: $20-21/hr
About The Role
Call Center Team is seeking a Customer Service Representative with strong experience in life insurance , disability insurance , and high‑volume call center support. In this role, you will handle approximately 60 inbound calls per day , assisting customers with questions related to Life & Disability claims , policy details, and benefits.
This position is ideal for someone who thrives in a fast‑paced environment, communicates clearly, and understands the nuances of insurance products, claims processes, and eligibility requirements.
Key Responsibilities
This is a Contract to Hire position based out of Raleigh, NC.
Pay And Benefits
The pay range for this position is $20.00 - $21.00/hr.
Requirements
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
This is a fully remote position.
Application Deadline
This position is anticipated to close on May 22, 2026.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems And TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
Schedule: Monday–Friday, 38.75 hours per week
Start Time: Between 8:00 AM – 4:30PM EST
Work Environment: Fully Remote
Pay Rate: $20-21/hr
About The Role
Call Center Team is seeking a Customer Service Representative with strong experience in life insurance , disability insurance , and high‑volume call center support. In this role, you will handle approximately 60 inbound calls per day , assisting customers with questions related to Life & Disability claims , policy details, and benefits.
This position is ideal for someone who thrives in a fast‑paced environment, communicates clearly, and understands the nuances of insurance products, claims processes, and eligibility requirements.
Key Responsibilities
- Answer high‑volume inbound calls related to Life and Disability claims
- Provide accurate information on premiums, benefits, policy details, and coverage options
- Perform eligibility verification and insurance verification
- Assist with life insurance enrollment, policy conversions, and policy issuance
- Explain Explanation of Benefits (EOB) and claim status updates
- Support customers with claims intake and general customer service inquiries
- Document all interactions thoroughly and maintain compliance with company and regulatory standards
- Collaborate with internal teams to resolve complex issues and ensure a positive customer experience
- Strong customer service background, preferably in a call center environment
- Experience with life insurance and disability insurance products
- Familiarity with claims processing, insurance verification, and eligibility verification
- Ability to explain benefits, premiums, and policy details clearly
- Comfortable handling a high call volume in a remote setting
- Strong attention to detail and ability to navigate multiple systems
- Excellent communication and problem‑solving skills
- Prior experience in an insurance call center
- Knowledge of Life Insurance Claims and Disability Claims workflows
- Experience interpreting and explaining EOBs
- Claims intake or policy issuance experience
This is a Contract to Hire position based out of Raleigh, NC.
Pay And Benefits
The pay range for this position is $20.00 - $21.00/hr.
Requirements
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
This is a fully remote position.
Application Deadline
This position is anticipated to close on May 22, 2026.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems And TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
Salary : $20 - $21