Remote Benefits Counselor

Benefits Counselor – COBRA (Hybrid)

Location: Lake Mary, FL (Hybrid – 3 days onsite required)

Job Type: Full‑Time | Regular

About The Role

We are seeking a Benefits Counselor – COBRA to serve as the front line for participant support related to COBRA continuation coverage. In this role, you will provide clear, empathetic guidance to former employees and qualified beneficiaries, ensuring a high‑quality customer experience while meeting regulatory and quality standards.

This position involves handling inbound participant inquiries, processing COBRA elections and payments, and collaborating closely with internal teams and insurance carriers. Multiple openings are available.

What You’ll Be Doing

Participant Support & Counseling

• Provide clear guidance on COBRA eligibility, election timelines, coverage options, premium payments, grace periods, and termination rules
• Handle inbound phone calls, chats, and case tickets, with occasional outbound follow‑ups
• Explain complex topics such as subsidy eligibility, reinstatements, and coordination with marketplace plans in an easy‑to‑understand way
  
  
  

Case Management & Processing

• Open, update, and close participant cases with accurate and timely documentation
• Process COBRA elections, premium postings, late payments, refunds, and reinstatements following established procedures
  
  
  

Compliance & Quality

• Adhere to federal COBRA regulations, HIPAA privacy/security standards, and ERISA guidelines
• Meet or exceed quality assurance standards for accuracy, compliance, and documentation
  
  
  

Collaboration

• Work with carriers and internal operations teams to verify coverage, enrollments, effective dates, and terminations
• Partner with client service teams on employer‑specific plan details and escalated participant issues
  
  
  

Continuous Improvement

• Participate in training sessions, team huddles, and quality calibration
• Contribute feedback and knowledge to improve processes and participant experience
  
  
  

Required Qualifications

What We’re Looking For

• 1–3 years of customer service or contact center experience
• Strong verbal and written communication skills
• High attention to detail and comfort documenting cases accurately
• Ability to multitask across multiple systems while handling participant interactions
• Proficiency with Microsoft Word, Excel, and PowerPoint
• High school diploma or equivalent
  
  
  

Preferred Qualifications

• Benefits administration or COBRA experience
• Familiarity with COBRA, HIPAA, and ERISA regulations
• Experience working for a third‑party administrator or benefits outsourcing organization
• Exposure to medical, dental, and vision plans
• COBRA or benefits‑related certification (preferred, not required)
• Bilingual (Spanish/English) is a plus
  
  
  

Work Schedule & Environment

• Hybrid work model: onsite a minimum of 3 days per week
• Operating hours: Monday–Friday, 7:00 AM – 9:00 PM EST
• Occasional Saturday coverage and extended hours during peak enrollment periods (Q4/Q1)
• Reliable, private home workspace required for remote days
  
  
  

#eastpriority26

#priorityeast

Job Type & Location

This is a Contract to Hire position based out of Lake Mary, FL.

Pay And Benefits

The pay range for this position is $22.50 - $22.50/hr.

Requirements

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
  
  
  

Workplace Type

This is a hybrid position in Lake Mary,FL.

Application Deadline

This position is anticipated to close on Apr 25, 2026.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.