What are the responsibilities and job description for the Operations Clerk position at TEKsystems?
Description
Title: Operations Clerk-1 - City Launcher
Hours: Part-Time (9am - 2pm M-F)
Location: Austin, TX - within 30 miles of city to be able to commute in city from business to business.
Role Overview - The City Launcher is responsible for building, training, and maintaining a high-quality workforce and customer experience within a defined region or hub. This role is equal parts recruiter, trainer, and field operator.
You are the owner of onsite client quality in your market — from first interview to ongoing performance in the field, along with dedicated bootson the ground to support other in person initiatives (restaurant test orders, restaurant sales conversations).
Each Launcher will own a specific region/hub and be accountable for all onsite support specialists operating within that area and client launch success and quality.
Key Responsibilities
Job Type & Location
This is a Contract position based out of Austin, TX.
Pay And Benefits
The pay range for this position is $30.00 - $30.00/hr.
Requirements
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
This is a hybrid position in Austin,TX.
Application Deadline
This position is anticipated to close on May 22, 2026.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems And TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
Title: Operations Clerk-1 - City Launcher
Hours: Part-Time (9am - 2pm M-F)
Location: Austin, TX - within 30 miles of city to be able to commute in city from business to business.
Role Overview - The City Launcher is responsible for building, training, and maintaining a high-quality workforce and customer experience within a defined region or hub. This role is equal parts recruiter, trainer, and field operator.
You are the owner of onsite client quality in your market — from first interview to ongoing performance in the field, along with dedicated bootson the ground to support other in person initiatives (restaurant test orders, restaurant sales conversations).
Each Launcher will own a specific region/hub and be accountable for all onsite support specialists operating within that area and client launch success and quality.
Key Responsibilities
- Hiring & Onboarding Source, interview, and hire OSS for your assigned region Ensure candidates meet quality, reliability, and professionalism standards Own onboarding and ensure new OSS are set up for success from day one
- Training & Enablement Conduct initial and ongoing training for OSS Reinforce standards for setup, labeling, and participant experience, ensure OSS understand operational playbooks and expectations
- Field Quality & Performance Management Coordinate coverage and onsite experience for new customer launchers in your hub, conduct on-the-job evaluations of OSS during live shifts. Provide direct feedback and coaching to improve performance. Identify high performers and underperformers; take appropriate action
- Market Development & Ad Hoc Operations Support local growth efforts, including: Treat drop-offs for new customers, Visiting prospective restaurant partners, Test orders from restaurants to maintain quality standards, Act as the on-the-ground representative of operations in your region
- Ownership of Hub Performance Maintain a strong, reliable OSS bench for your hub Ensure coverage, quality, and readiness for all shifts in your region, Partner with Shift Leads and central ops to flag gaps or risks , What Good Looks Like Great customer onsite experience and order quality in your hub, Strong pipeline of high-quality OSS in your region, New hires ramp quickly and perform at a high level , Consistent execution quality across all shifts in your hub, Clear visibility into OSS performance and gaps Local operations feel“tight” and well-managed
- Strong people judgment — can identify high vs. low performers quickly
- Comfortable giving direct feedback and coaching in the field Highly organized and self-directed
- Willingness to be in the field regularly
Job Type & Location
This is a Contract position based out of Austin, TX.
Pay And Benefits
The pay range for this position is $30.00 - $30.00/hr.
Requirements
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
This is a hybrid position in Austin,TX.
Application Deadline
This position is anticipated to close on May 22, 2026.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems And TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
Salary : $30