NOC Analyst

Description

The primary function of this role is to triage, diagnosis and remediate Kroger’s network systems and service, which includes triaging and remediating incidents related Kroger Wide Area Network (WAN) and Local Area Network (LAN) services. This role is responsible for the overall stability, security and sustainability of Kroger’s WAN, LAN and Customer Facing wi-fi infrastructure. This role interfaces directly with end users, technology partners and internal technology teams. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

Essential Job Functions

• Leverage experience and knowledge of WAN, LAN and WLAN infrastructure to triage, diagnosis and remediate wireless infrastructure incidents
• Technical Subject Matter Expert on Kroger’s customer facing network environments and operations
• Leverage experience and knowledge of wide area network routing protocols and devices and local area network switching protocols and devices to triage, diagnosis and remediate WAN and LAN network alerts to insure availability and mean-time-to-repair service levels agreements are achieved
• Provide first level and second network operations for all WAN, LAN and wireless related incidents, Experience with SDWAN platforms
• Triage and remediate VSAT, cellular and wired and wireless WAN and LAN incidents
• Recognize and appropriately escalate high priority incidents quickly to proper network level 3 team
• Provide critical network incident conference call facilitation and assistance
• Create and review network device and network system change procedures and documentation
• Perform proactive maintenance on network routers, switches, wireless access points and other network equipment
• Network device implementation support and assistance for new network devices
• Experience with applications like ServiceNow ticketing, WhatUp Gold, and Arista/Aruba networks
• Assist with standard network requests to assist ETMs (Enterprise Technology Managers) in new store standup and installations
  
  
  

Skills

Noc, Network operations center, Network operations, Troubleshooting, Support, Network connectivity, Monitoring tools

Top Skills Details

Noc,Network operations center,Network operations,Troubleshooting,Support,Network connectivity,Monitoring tools

Additional Skills & Qualifications

3-5 years of experience working in network technologies

• 3-5 Experience with wi-fi and wireless infrastructures
• Experience and knowledge of Network routing and switching protocols required
• Good customer service skills required.
• Experience in troubleshooting routers and Hewlett-Packard switches a plus
• Familiarity and experience with SDWAN Platforms
• Experience with Extreme Network wireless access points a plus
• Highly motivated and service oriented
• Must be self-motivated and capable of working with minimal supervision
• Must be able to work within a team environment and/or individually
• Excellent organizational, multi-tasking, and teamwork skills.
• Previous experience with network monitoring tools a plus
• Desire to learn new technologies and keep technical skills current
• Strong communication skills both verbal and written required
  
  
  

Experience Level

Intermediate Level

Job Type & Location

This is a Contract to Hire position based out of Cincinnati, OH.

Pay And Benefits

The pay range for this position is $30.00 - $40.00/hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

Available For This Temporary Role May Include The Following

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
  
  
  

Workplace Type

This is a hybrid position in Cincinnati,OH.

Application Deadline

This position is anticipated to close on Nov 25, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.