What are the responsibilities and job description for the Mid ESD Helpdesk Support Technician position at TEKsystems?
Description
Our customer is looking to grow their Enterprise Service located in Kansas City, Missouri. This team comprises 40 Service Desk Technicians responsible for supporting NGEN Network End-Users worldwide. This team is responsible for fielding between 8 and 20 tickets per day. Most technicians will start on night shifts unless a day shift opens up. The ticket volume decreases dramatically overnight vs. in the mornings. Ultimately, the ESD technician will support the Navy-USMC in unifying its networks and data management systems to improve capabilities and service under a single enterprise network. Average troubleshooting requirements may include intranet support, password resets, network troubleshooting, and copiers, printers, and scanners. The ticketing system currently being used is Remedy. This is a 24/7 service desk in a classified environment. Technicians are required to hold at a minimum a DoD Secret Clearance and a CompTIA Security CE certification. There is significant upward mobility from this position. Technicians will have the opportunity to change shifts with tenure and to observe and collaborate with the in-house Windows Team, Linux Team, Oracle/SQL Team, Storage Team, Network Team, Desktop Support, Systems Applications team, & Cyber team. It is common for these teams to recruit from the desk. This desk also supports internal growth, with opportunities to move into leadership roles. This is a contract, long-term with room for advancement. The ideal candidate is someone interested in growing their career in the infrastructure path and learning a business from the ground up. Strong interpersonal skills and the ability to solve problems are required of customer service-centric people.
Skills
Help desk support, Windows, Technical support, Customer service
Top Skills Details
Help desk support,Windows,Technical support
Additional Skills & Qualifications
Self Managing, excellent communications, ability to follow procedures and policies, be on time and responsive to requests
Experience Level
Intermediate Level
Job Type & Location
This is a Contract position based out of Kansas City, MO.
Pay And Benefits
The pay range for this position is $34.46 - $34.46/hr.
Requirements
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
This is a fully onsite position in Kansas City,MO.
Application Deadline
This position is anticipated to close on Jun 12, 2026.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems And TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
Our customer is looking to grow their Enterprise Service located in Kansas City, Missouri. This team comprises 40 Service Desk Technicians responsible for supporting NGEN Network End-Users worldwide. This team is responsible for fielding between 8 and 20 tickets per day. Most technicians will start on night shifts unless a day shift opens up. The ticket volume decreases dramatically overnight vs. in the mornings. Ultimately, the ESD technician will support the Navy-USMC in unifying its networks and data management systems to improve capabilities and service under a single enterprise network. Average troubleshooting requirements may include intranet support, password resets, network troubleshooting, and copiers, printers, and scanners. The ticketing system currently being used is Remedy. This is a 24/7 service desk in a classified environment. Technicians are required to hold at a minimum a DoD Secret Clearance and a CompTIA Security CE certification. There is significant upward mobility from this position. Technicians will have the opportunity to change shifts with tenure and to observe and collaborate with the in-house Windows Team, Linux Team, Oracle/SQL Team, Storage Team, Network Team, Desktop Support, Systems Applications team, & Cyber team. It is common for these teams to recruit from the desk. This desk also supports internal growth, with opportunities to move into leadership roles. This is a contract, long-term with room for advancement. The ideal candidate is someone interested in growing their career in the infrastructure path and learning a business from the ground up. Strong interpersonal skills and the ability to solve problems are required of customer service-centric people.
Skills
Help desk support, Windows, Technical support, Customer service
Top Skills Details
Help desk support,Windows,Technical support
Additional Skills & Qualifications
Self Managing, excellent communications, ability to follow procedures and policies, be on time and responsive to requests
Experience Level
Intermediate Level
Job Type & Location
This is a Contract position based out of Kansas City, MO.
Pay And Benefits
The pay range for this position is $34.46 - $34.46/hr.
Requirements
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
This is a fully onsite position in Kansas City,MO.
Application Deadline
This position is anticipated to close on Jun 12, 2026.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems And TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
Salary : $34