What are the responsibilities and job description for the Member Services Representative position at TEKsystems?
*Job Title*: Member Services Representative
*Hours*: Monday through Friday, 8:00 AM-5:00 PM
*Address*: (100% On-Site Position) Canoga Park/West Hills, CA
*Contract Details:* Term 60-90 days (flexible) | Training: 1 week | Target Start Date: 12/29/2025
*Job Duties:*
* Handles incoming calls and voicemails; gathers key information for callbacks (DOB, Name, Reason for the call, Callback number).
* Maintains or exceeds productivity standards with an average daily call volume of 65-70 calls and matching documentation.
* Accurately takes messages and enters information into spreadsheets; proficiently uses Excel and Word.
* Prioritizes speed and accuracy while updating and tracking data in spreadsheets.
* Escalates complex or urgent issues to leadership per guidelines.
* Manages bandwidth and contributes to service-level improvements, including reducing Average Time to Answer toward a 30-second goal (currently ~2 minutes).
* All additional duties as directed by management.
*Education and/or Experience:*
* Minimum two (2) years of customer service or call center experience (medical/healthcare experience not required).
* High School Diploma or equivalent is required.
* Bilingual is a plus; open to both bilingual and non-bilingual candidates.
* Ability to deal responsibly with matters of a confidential nature.
* Ability to multi-task and meet deadlines in a high-stress environment.
* Must have excellent communication skills, both verbal and written.
* Ability to read, write and understand the English language.
* Pleasant telephone manner as well as telephone etiquette.
* Proficient in MS Office programs (i.e., Word, Excel, Outlook).
* Knowledge of computers, faxes, printers and all other office equipment.
* Self-starter, willing to take on multiple tasks.
* Typing 45 WPM with accuracy.
* Ability to communicate effectively orally and in writing, answering and resolving a minimum of 65-70 calls per day with matching documentation.
* Strong organizational skills with emphasis on prioritizing and attention to details.
*Job Type & Location*
This is a Contract position based out of Canoga Park, CA 91305.
*Pay and Benefits*The pay range for this position is $21.00 - $21.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*This is a fully onsite position in Canoga Park,CA 91305.
*Application Deadline*This position is anticipated to close on Jan 21, 2026.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
*Hours*: Monday through Friday, 8:00 AM-5:00 PM
*Address*: (100% On-Site Position) Canoga Park/West Hills, CA
*Contract Details:* Term 60-90 days (flexible) | Training: 1 week | Target Start Date: 12/29/2025
*Job Duties:*
* Handles incoming calls and voicemails; gathers key information for callbacks (DOB, Name, Reason for the call, Callback number).
* Maintains or exceeds productivity standards with an average daily call volume of 65-70 calls and matching documentation.
* Accurately takes messages and enters information into spreadsheets; proficiently uses Excel and Word.
* Prioritizes speed and accuracy while updating and tracking data in spreadsheets.
* Escalates complex or urgent issues to leadership per guidelines.
* Manages bandwidth and contributes to service-level improvements, including reducing Average Time to Answer toward a 30-second goal (currently ~2 minutes).
* All additional duties as directed by management.
*Education and/or Experience:*
* Minimum two (2) years of customer service or call center experience (medical/healthcare experience not required).
* High School Diploma or equivalent is required.
* Bilingual is a plus; open to both bilingual and non-bilingual candidates.
* Ability to deal responsibly with matters of a confidential nature.
* Ability to multi-task and meet deadlines in a high-stress environment.
* Must have excellent communication skills, both verbal and written.
* Ability to read, write and understand the English language.
* Pleasant telephone manner as well as telephone etiquette.
* Proficient in MS Office programs (i.e., Word, Excel, Outlook).
* Knowledge of computers, faxes, printers and all other office equipment.
* Self-starter, willing to take on multiple tasks.
* Typing 45 WPM with accuracy.
* Ability to communicate effectively orally and in writing, answering and resolving a minimum of 65-70 calls per day with matching documentation.
* Strong organizational skills with emphasis on prioritizing and attention to details.
*Job Type & Location*
This is a Contract position based out of Canoga Park, CA 91305.
*Pay and Benefits*The pay range for this position is $21.00 - $21.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*This is a fully onsite position in Canoga Park,CA 91305.
*Application Deadline*This position is anticipated to close on Jan 21, 2026.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $21