What are the responsibilities and job description for the Member Experience Specialist (Banking) position at TEKsystems?
Relationship Banker II / Member Service Representative
Are you passionate about helping people achieve their financial goals? Do you thrive in a collaborative, member-focused environment? An esteemed and growing credit union branch in Center Line, Michigan is seeking a permanent Relationship Banker II / Member Service Representative to build meaningful relationships and deliver personalized financial solutions to our valued members.
Benefits Offered
Competitive Base Compensation: Competitive salary with eligibility for performance-based incentives.
Paid Time Off: PTO available to support work-life balance, in addition to 13 paid company holidays per year.
Wellness & Volunteer Time: Additional time off to support employee wellness and community involvement.
Health Insurance Coverage: Multiple low deductible medical plan options, as well as dental and vision coverage.
Employer-Paid Coverage: Company-paid life insurance and short- and long-term disability coverage.
Flexible Spending Accounts (FSA): Options for both medical and dependent care FSAs.
Education Assistance: Tuition reimbursement and student loan repayment support to help advance your education and career.
Retirement Benefits: 401(k) plan with up to 4% company match, plus an additional 4% profit-sharing contribution.
Employee Assistance Program (EAP): Confidential support services for personal and professional challenges
đź•’ Work Schedule
As a Relationship Banker II / MSR, you’ll play a vital role in creating positive financial experiences for members. You’ll use your product knowledge and consultative skills to uncover needs, recommend solutions, and deepen member relationships—while delivering exceptional service across in‑person, phone, and digital interactions.
This role is ideal for someone who enjoys relationship-building, problem-solving, and contributing to the growth of both members and the organization.
✅ What You’ll Do
This is a Permanent position based out of Grosse Pointe, MI.
Pay And Benefits
The pay range for this position is $38950.00 - $45760.00/yr.
The Perks of Being Part of CCF: When you join CCF you’re not just taking a job—you’re joining a community. From milestone anniversaries to our legendary chili cook-off, we believe in recognizing achievements and building connections through fun, shared experiences. We offer a comprehensive benefits package designed to support the well-being of our employees: Competitive Base Compensation: Competitive salary with eligibility for performance-based incentives. Paid Time Off: PTO available to support work-life balance, in addition to 13 paid company holidays per year. Wellness & Volunteer Time: Additional time off to support employee wellness and community involvement. Health Insurance Coverage: Multiple low-deductible medical plan options, as well as dental and vision coverage. Employer-Paid Coverage: Company-paid life insurance and short- and long-term disability coverage. Flexible Spending Accounts (FSA): Options for both medical and dependent care FSAs. Education Assistance: Tuition reimbursement and student loan repayment support to help advance your education and career. Retirement Benefits: 401(k) plan with up to 4% company match, plus an additional 4% profit-sharing contribution. Employee Assistance Program (EAP): Confidential support services for personal and professional challenges
Workplace Type
This is a fully onsite position in Grosse Pointe,MI.
Application Deadline
This position is anticipated to close on May 1, 2026.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems And TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Are you passionate about helping people achieve their financial goals? Do you thrive in a collaborative, member-focused environment? An esteemed and growing credit union branch in Center Line, Michigan is seeking a permanent Relationship Banker II / Member Service Representative to build meaningful relationships and deliver personalized financial solutions to our valued members.
Benefits Offered
Competitive Base Compensation: Competitive salary with eligibility for performance-based incentives.
Paid Time Off: PTO available to support work-life balance, in addition to 13 paid company holidays per year.
Wellness & Volunteer Time: Additional time off to support employee wellness and community involvement.
Health Insurance Coverage: Multiple low deductible medical plan options, as well as dental and vision coverage.
Employer-Paid Coverage: Company-paid life insurance and short- and long-term disability coverage.
Flexible Spending Accounts (FSA): Options for both medical and dependent care FSAs.
Education Assistance: Tuition reimbursement and student loan repayment support to help advance your education and career.
Retirement Benefits: 401(k) plan with up to 4% company match, plus an additional 4% profit-sharing contribution.
Employee Assistance Program (EAP): Confidential support services for personal and professional challenges
đź•’ Work Schedule
- Monday–Friday: 8:45 AM – 5:15 PM
- Rotating Saturdays: Every other Saturday from 8:45 AM – 11:15 AM
- Leadership actively works alongside the team on Saturdays
- Weekday Flex Time: Enjoy a partial weekday off during weeks you work Saturday
- Lunch: 30–45 minutes, based on branch needs
- Location: Center Line, MI Branch (Near Warren/Detroit, MI)
As a Relationship Banker II / MSR, you’ll play a vital role in creating positive financial experiences for members. You’ll use your product knowledge and consultative skills to uncover needs, recommend solutions, and deepen member relationships—while delivering exceptional service across in‑person, phone, and digital interactions.
This role is ideal for someone who enjoys relationship-building, problem-solving, and contributing to the growth of both members and the organization.
✅ What You’ll Do
- Build trust and long-term relationships through a consultative interview approach
- Open and maintain consumer accounts and assist members with financial solutions
- Facilitate consumer loans, including mortgage support and loan applications
- Educate members on financial products and services that support their current and future goals
- Calculate loan terms, interest rates, payment amounts, and amount financed
- Process transactions and document member interactions accurately in the core system
- Collaborate with internal departments to research and resolve member concerns
- Work closely with centralized lending and loan processing teams to ensure a seamless experience
- Complete follow-ups through the loan closing process
- Perform administrative support duties such as scanning, reporting, and documentation
- Maintain compliance with all policies, procedures, and regulatory requirements
- Education: High school diploma or GED required
- Skills:
- Strong customer service skills, including handling challenging interactions
- Proven sales aptitude and relationship-building ability (must have 2 years of sales experience, like you would gain from working at establishments such as Home Depot, Lowes, Best Buy, Verizon, T-Mobile, or of course - a Bank/Credit Union Retail Position, etc. etc.) OR a recent Bachelors Degree in business/finance/related field.
- Excellent written and verbal communication skills
- High attention to detail and accuracy
- Ability to perform basic math calculations (rates, percentages, payments)
- Proficiency with Microsoft Word and Outlook
- Be part of a respected and growing credit union
- Work in a supportive, team-oriented environment
- Enjoy a balanced schedule with weekday flexibility
- Make a meaningful impact in your members’ financial lives
This is a Permanent position based out of Grosse Pointe, MI.
Pay And Benefits
The pay range for this position is $38950.00 - $45760.00/yr.
The Perks of Being Part of CCF: When you join CCF you’re not just taking a job—you’re joining a community. From milestone anniversaries to our legendary chili cook-off, we believe in recognizing achievements and building connections through fun, shared experiences. We offer a comprehensive benefits package designed to support the well-being of our employees: Competitive Base Compensation: Competitive salary with eligibility for performance-based incentives. Paid Time Off: PTO available to support work-life balance, in addition to 13 paid company holidays per year. Wellness & Volunteer Time: Additional time off to support employee wellness and community involvement. Health Insurance Coverage: Multiple low-deductible medical plan options, as well as dental and vision coverage. Employer-Paid Coverage: Company-paid life insurance and short- and long-term disability coverage. Flexible Spending Accounts (FSA): Options for both medical and dependent care FSAs. Education Assistance: Tuition reimbursement and student loan repayment support to help advance your education and career. Retirement Benefits: 401(k) plan with up to 4% company match, plus an additional 4% profit-sharing contribution. Employee Assistance Program (EAP): Confidential support services for personal and professional challenges
Workplace Type
This is a fully onsite position in Grosse Pointe,MI.
Application Deadline
This position is anticipated to close on May 1, 2026.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems And TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $38,950 - $45,760