It Support Technician

Description

You will play a pivotal role in providing centralized support for standard computing devices, software, and a single point of contact for telephone and deskside support to the Notre Dame community. Support includes handling phone calls, electronically submitted questions, and walk-in customers requesting assistance with OIT services and desktop applications. Additionally, this position will support computer imaging, inventory management, computer ordering and installation, and providing standard technical support to partnership areas. In-depth troubleshooting skills are required to identify, diagnose, and resolve computer-related and telephone problems and to receive and process service requests. Great communication and customer service skills are necessary to match the outstanding service provided by this team and to meet the needs of end-users in a timely manner.

Top Skills' DetailsEnd User Support

• Provide support for functions, including but not limited to the Imaging Center, Campus Workstation Program, and Enhanced Technology Partnerships standard technical support.
• Receive and record information regarding each problem or request, providing support to identify, diagnose, and resolve basic to complex technical issues. Appropriately route issues that cannot be resolved at the Service Desk to other IT support groups within OIT and to other campus IT groups.
  
  
  

Technical Expertise

• Act as a go-to expert for technical issues and escalations to other members of the team
• Provide technical support and troubleshooting for complex issues, ensuring issue resolution with outstanding customer service
  
  
  

Team Leadership

• Mentor junior team members, facilitating skill development and knowledge transfer
• Occasionally aid in directing work and task prioritization for junior team members
  
  
  

Minimum Qualifications

Additional Skills & Qualifications

• Excellent customer service skills
• Strong verbal and written communication skills
• Excellent knowledge of computer operating systems, and productivity applications
• Understanding of computer networks and telephone services
  
  
  

Preferred Qualifications

• Service Desk or related IT technical experience
• CompTIA certification
• Other related technical certifications
  
  
  

Job Type & Location

This is a Contract position based out of South Bend, IN.

Pay And Benefits

The pay range for this position is $22.00 - $27.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in South Bend,IN. Application Deadline This position is anticipated to close on Dec 27, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
  
  
  

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.