What are the responsibilities and job description for the IT Field Technician (Printers) position at TEKsystems?
Description
As an IT Field Technician / Indigo Print Press Technician, your primary responsibility is to deliver expert technical service, including diagnosing and repairing HP Indigo presses to ensure optimal performance and uptime. You are the frontline technical expert, solving complex issues and maintaining the reliability of our equipment at customer sites.
Beyond core service, you play a key role in driving customer success by providing value-added services such as:
Onboarding and startup visits to help customers ramp up quickly and confidently.
On-press training and coaching to build operator skills and maximize press capabilities.
You will also leverage state-of-the-art Artificial Intelligence and remote diagnostic tools to proactively identify issues, accelerate troubleshooting, and enhance service efficiency, ensuring customers receive fast and effective support. This hybrid role combines deep technical expertise with a customer-first mindset, helping our partners achieve long-term satisfaction and business success with HP Indigo solutions.
Skills
Field technician, electrical, mechanical, industrial print press, indigo, Indigo print press experience
Top Skills Details
Field technician, electrical, mechanical, industrial print press, indigo
Additional Skills
Provide onsite technical service for commercial and industrial digital printing presses. Utilize electromechanical expertise to troubleshoot and resolve issues. Offer input on operational methods and programs impacting business management strategy in the assigned geographic area. Apply knowledge of electrophotography within the printing industry. Candidate will be expected to participate in onsite training for customers that will achieve goals and objectives set by the business to support growth. Qualifications: Proven experience in field technical service for commercial printing presses or color copiers. Strong electromechanical problem-solving skills. Excellent communication and customer relations skills. Proficiency in computer programs used for hardware interfacing. Reliable transportation for onsite customer visits. If you are a dedicated professional with a passion for technical service and customer satisfaction, we encourage you to apply.
Qualifications
Intermediate Level
Job Type & Location
This is a Contract position based out of Worcester, MA.
Pay And Benefits
The pay range for this position is $25.00 - $30.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
About TEKsystems And TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
As an IT Field Technician / Indigo Print Press Technician, your primary responsibility is to deliver expert technical service, including diagnosing and repairing HP Indigo presses to ensure optimal performance and uptime. You are the frontline technical expert, solving complex issues and maintaining the reliability of our equipment at customer sites.
Beyond core service, you play a key role in driving customer success by providing value-added services such as:
Onboarding and startup visits to help customers ramp up quickly and confidently.
On-press training and coaching to build operator skills and maximize press capabilities.
You will also leverage state-of-the-art Artificial Intelligence and remote diagnostic tools to proactively identify issues, accelerate troubleshooting, and enhance service efficiency, ensuring customers receive fast and effective support. This hybrid role combines deep technical expertise with a customer-first mindset, helping our partners achieve long-term satisfaction and business success with HP Indigo solutions.
Skills
Field technician, electrical, mechanical, industrial print press, indigo, Indigo print press experience
Top Skills Details
Field technician, electrical, mechanical, industrial print press, indigo
Additional Skills
Provide onsite technical service for commercial and industrial digital printing presses. Utilize electromechanical expertise to troubleshoot and resolve issues. Offer input on operational methods and programs impacting business management strategy in the assigned geographic area. Apply knowledge of electrophotography within the printing industry. Candidate will be expected to participate in onsite training for customers that will achieve goals and objectives set by the business to support growth. Qualifications: Proven experience in field technical service for commercial printing presses or color copiers. Strong electromechanical problem-solving skills. Excellent communication and customer relations skills. Proficiency in computer programs used for hardware interfacing. Reliable transportation for onsite customer visits. If you are a dedicated professional with a passion for technical service and customer satisfaction, we encourage you to apply.
Qualifications
- Proven experience in field technical service for industrial equipment, commercial printing presses, or color copiers — or hands-on experience in IT support roles involving computer hardware and printer hardware break/fix, with strong troubleshooting and repair skills.
- Strong mechanical and electrical troubleshooting skills.
- Excellent communication and customer service skills.
Intermediate Level
Job Type & Location
This is a Contract position based out of Worcester, MA.
Pay And Benefits
The pay range for this position is $25.00 - $30.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Worcester,MA. Application Deadline This position is anticipated to close on Dec 31, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
About TEKsystems And TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $25 - $30