What are the responsibilities and job description for the Helpdesk Analyst position at TEKsystems?
*Please apply if you're interested in hearing more about the opportunity and if you feel you're capable of completing any of these job duties*
*We are looking to set up interviews as early as this week*
Help Desk Support – Requirements:
The Help Desk Support Technician will be responsible for supporting the IT service desk by providing end-user support via phone calls, e-mails, and self-service requests. You will answer questions on basic technical issues and offer advice to solve them. The Help Desk Support Technician will provide a high level of service to end users requesting support or reporting trouble tickets.
Troubleshoot technical issues in: Windows, M365/Outlook, and other common computing technologies. The Help Desk Support Technician will be responsible for all technology related issues that employees might have including internal business applications, e-mail, printers, as well as network and systems troubleshooting.
Help Desk Support Technician - Responsibilities:
*Medical, Dental, and Vision Benefits Offered from Day One*
* If you are interested in hearing more about this opportunity, please send your updated resume and contact information to me at: zkanouse@ teksystems.com (no space in email address) *
Job Type & Location
This is a Permanent position based out of Grand Rapids, MI.
Pay And Benefits
The pay range for this position is $55000.00 - $70000.00/yr.
Reach out to me for a PDF of this companies benefits guide
Workplace Type
This is a fully onsite position in Grand Rapids,MI.
Application Deadline
This position is anticipated to close on May 5, 2026.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems And TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
*We are looking to set up interviews as early as this week*
Help Desk Support – Requirements:
- 2 years' experience working for an IT Managed Services Provider
The Help Desk Support Technician will be responsible for supporting the IT service desk by providing end-user support via phone calls, e-mails, and self-service requests. You will answer questions on basic technical issues and offer advice to solve them. The Help Desk Support Technician will provide a high level of service to end users requesting support or reporting trouble tickets.
Troubleshoot technical issues in: Windows, M365/Outlook, and other common computing technologies. The Help Desk Support Technician will be responsible for all technology related issues that employees might have including internal business applications, e-mail, printers, as well as network and systems troubleshooting.
Help Desk Support Technician - Responsibilities:
- Basic solution implementation and support: VPN, Active Directory, Microsoft 365, AzureAD
- Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security
- Use software and hardware pertinent to the detection and resolution of desktop computers and network problems.
- Knowledge of Windows 10 - installing and troubleshooting
- Installing, configuring, and troubleshooting desktop hardware and peripherals
- Microsoft 365 Basic Administration
- Active Directory Basic Administration
- 2 years' experience working for an IT Managed Services Provider
- Good computer skills with IT and Customer Service experience
- Experience with RMM (ConnectWise, Datto, AutoTask, etc.)
- Experience with the following Cloud technologies – Microsoft 365, AzureAD, Windows Computers, Teams, OneDrive, SharePoint Online
- Experience with the following technologies – Windows, Windows Server, Office applications
*Medical, Dental, and Vision Benefits Offered from Day One*
* If you are interested in hearing more about this opportunity, please send your updated resume and contact information to me at: zkanouse@ teksystems.com (no space in email address) *
Job Type & Location
This is a Permanent position based out of Grand Rapids, MI.
Pay And Benefits
The pay range for this position is $55000.00 - $70000.00/yr.
Reach out to me for a PDF of this companies benefits guide
Workplace Type
This is a fully onsite position in Grand Rapids,MI.
Application Deadline
This position is anticipated to close on May 5, 2026.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems And TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $55,000 - $70,000