Engagement Manager

Think of TEKsystems Global Services (TGS) as the growth solution for enterprises today. We unleash growth through technology, strategy, design, execution and operations with a customer-first mindset for bold business leaders. We deliver cloud, data and customer experience solutions. Our partnerships with leading cloud, design and business intelligence platforms fuel our expertise.

We value deep relationships, dedication to serving others and inclusion. We drive positive outcomes for our people and our business, and we stay true to our commitments and act in harmony with our words. We exist to create significant opportunity for people to achieve fulfillment through career success. Ready to join us?

Here’s what the opportunity supported through our TGS Talent Acquisition Team requires:

Positions Overview:

The Engagement Manager II (EM II) is a delivery leadership position within the TEKsystems Global Service's (TGS) organization, responsible for managing one or more engagements or engagement teams at a time. The EM II is responsible for managing customer experience through regular check-ins and timely updates on engagement progress. The EM II ensures high quality service delivery and a high level of client satisfaction that aligns with client success criteria. The role quantifies the business benefits of engagement outcomes throughout the engagement lifecycle. This position requires strong project management skills, proficiency in relevant technical practices, and a proven track record of successful client engagements. The role is measured by customer satisfaction, customer retention/expansion, financial targets achieved, and billable utilization for all engagements in their portfolio. This role may require travel several times per year and this is on-site role 4 days a week.

Essential Job Duties and Responsibilities:

Advanced Engagement Management: Oversee engagements varying delivery models, to ensure that objectives are achieved, delivered according to schedule, and within budget. Additionally, ensuring that internal compliance requirements are fulfilled. Provides strategic value to clients and engagements consistently.

Strategic Client Relationship Management: Builds rapport and maintains relationships with client stakeholders to understand their long-term goals and align services accordingly.

Stakeholder Communication: Regularly informing internal and external stakeholders about the progress, challenges, and results of engagement activities.

Financial Management: Managing the financial aspects of engagements, including budgeting, forecasting, and ensuring profitability.

Resource Allocation and Optimization: Ensuring efficient utilization of resources across engagements, optimizing team performance and engagement outcomes.

Risk Management and Mitigation: Identifying potential risks early and implementing strategies to mitigate them, ensuring engagement stability.

Performance Reporting: Preparing detailed performance reports and presenting them to senior management and clients.

Team Leadership and Development: Leading larger engagement teams, mentoring resources, and fostering a collaborative team environment.

Client Satisfaction and Retention: Focusing on client satisfaction and retention by delivering high-quality services and addressing any issues promptly.

Business Development: Identifying opportunities and collaborating with sales partners for upselling and cross-selling, aiding in organic business growth.

Behavioral Competencies and Responsibilities:

Manages Complexity: Makes sense of complex, high quantity, and sometimes contradictory information, to effectively solve problems.

Action Oriented: Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.

Communicates Effectively: Develops and delivers multimode communications that convey a clear understanding of the unique needs of different audiences. Actively listens to understand customer needs and articulate solutions options clearly.

Customer Focus: Builds strong customer relationships and delivers customer-centric solutions. Takes a consultative approach to propose solutions that benefit the customer and solves their business needs being a trusted partner and advisor.

Drives Results: Creates a climate where people are motivated to do their best to help the organization achieve its objectives. Hosts regular meetings with the team and encourages input from others.

Collaboration: Works well with cross-functional teams, fostering a collaborative environment to achieve common goals.

Required Education and/or Experience:

· B.S. in Computer Science preferred, others acceptable.

· 13 years of experience in information technology and professional services at a consulting services technology provider

· At least 6 years of project management experience

· Excellent experience with MS Office (Excel, Word, PowerPoint) and Jira.

· Experience managing teams projects in application modernization, data modernization domain.

· Agile project management experience is required.

· Knowledge of using Confluence and Service now or similar technology will be helpful

Requisite Abilities and/or Skills:

· Possesses incredible degrees of situational awareness with ‘Customer First Mindset.’

· Operates with a sense of healthy paranoia’ by continually ensuring the Customer expectations and goals are urgently dignified and that any potential barriers or risks to success are immediately escalated and addressed

· Excellent oral and written communication skills (English language), analysis and problem-solving skills, and excellent time management and organizational skills.

· Demonstrated experience communicating and presenting at senior executive/director levels

· Superior people and personnel management skills.

· Self-Development: Active and passionate role in their own personal and professional development. Understand areas for growth and learning, create a plan to improve, and aggressively pursue that plan. Remains up to date on required readings and training.

Job Type & Location

This is a Permanent position based out of Orlando, FL.

Pay and Benefits

The pay range for this position is $105000.00 - $150000.00/yr.

We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification. Additional earnings may be available through incentive programs like annual bonuses, profit sharing, etc. Benefits are subject to change and may be subject to specific elections, plan or program terms. Our benefit plans include the following: · Medical, dental & vision · 401(k)/Roth · Insurance (Basic/Supplemental Life & AD&D) · Short and long-term disability · Health & Dependent Care Spending Accounts (HSA & DCFSA) · Transportation benefits · Employee Assistance Program · Tuition Assistance · Time Off/Leave (PTO, Paid Family Leave)

Workplace Type

This is a fully onsite position in Orlando, FL.

Application Deadline

This position is anticipated to close on May 4, 2026.