What are the responsibilities and job description for the Desktop Support position at TEKsystems?
Desktop Support Technician Position Overview We are seeking a customer-focused *Desktop Support Technician* to provide hands-on technical support in a fast-paced healthcare environment. This role will support end users with day-to-day IT issues, hardware deployments, workstation support, network connectivity troubleshooting, and technology-related projects.
The ideal candidate is energetic, eager to learn, and passionate about delivering exceptional customer service. This individual will interact directly with physicians, nurses, managers, and staff, providing a high level of technical support and professionalism.
Key Responsibilities
* Provide onsite and remote technical support to end users via in-person visits, phone, email, and ticketing systems.
* Troubleshoot and resolve desktop, laptop, thin client, workstation, and peripheral issues.
* Deploy, configure, upgrade, and support desktop computers and related hardware.
* Install, configure, and troubleshoot multifunction printers and other end-user devices.
* Manage user accounts, permissions, and access requests within Active Directory.
* Troubleshoot basic network connectivity issues, including IP conflicts, network drive mapping, and printer connectivity.
* Support workstation setups, moves, additions, and equipment replacements.
* Respond to service requests and incidents in a timely manner while maintaining excellent customer service standards.
* Participate in technology deployment projects, hardware refreshes, workstation builds, and system cleanup initiatives.
* Document support activities, resolutions, and technical procedures accurately.
* Perform routine rounding and proactive support activities to ensure optimal user experience.
Required Qualifications
* Experience providing desktop support, technical support, or end-user support services.
* Strong troubleshooting experience in Windows environments.
* Hands-on experience with Active Directory, including user account and permission management.
* Experience supporting desktops, laptops, printers, and workstation peripherals.
* Knowledge of basic networking concepts and troubleshooting techniques.
* Experience mapping network drives and resolving printer connectivity issues.
* Strong customer service and communication skills.
* Ability to prioritize and manage multiple support requests in a fast-paced environment.
Preferred Qualifications
* Experience supporting healthcare, clinical, or other highly customer-focused environments.
* Experience with desktop deployments, hardware refreshes, and workstation builds.
* Familiarity with patch panels and physical network troubleshooting.
* Experience supporting thin clients and multifunction printers.
Technical Skills
* Windows Operating Systems
* Active Directory
* Desktop Support
* PC Hardware Troubleshooting
* Printer Support
* Network Connectivity Troubleshooting
* IP Configuration and Troubleshooting
* Network Drive Mapping
* User Account Administration
* Remote Support Tools
* Ticket Management Systems
Ideal Candidate The successful candidate will demonstrate:
* Exceptional customer service and interpersonal skills
* Strong troubleshooting and problem-solving abilities
* A positive, team-oriented attitude
* High attention to detail and documentation
* Flexibility and willingness to support various locations and priorities as needed
* A proactive, "go-getter" mindset with a desire to learn and grow
Work Environment
* On-site technical support role
* Fast-paced professional environment
* Combination of day-to-day support and project-based work
* Frequent interaction with end users requiring a high-touch, white-glove support approach
*Job Type & Location*
This is a Contract position based out of New London, CT.
*Pay and Benefits*The pay range for this position is $20.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*This is a fully onsite position in New London,CT.
*Application Deadline*This position is anticipated to close on Aug 24, 2026.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
*San Francisco Fair Chance Ordinance:* Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
*Massachusetts Lie Detector:* It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
*Use of Artificial Intelligence (AI):* We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
The ideal candidate is energetic, eager to learn, and passionate about delivering exceptional customer service. This individual will interact directly with physicians, nurses, managers, and staff, providing a high level of technical support and professionalism.
Key Responsibilities
* Provide onsite and remote technical support to end users via in-person visits, phone, email, and ticketing systems.
* Troubleshoot and resolve desktop, laptop, thin client, workstation, and peripheral issues.
* Deploy, configure, upgrade, and support desktop computers and related hardware.
* Install, configure, and troubleshoot multifunction printers and other end-user devices.
* Manage user accounts, permissions, and access requests within Active Directory.
* Troubleshoot basic network connectivity issues, including IP conflicts, network drive mapping, and printer connectivity.
* Support workstation setups, moves, additions, and equipment replacements.
* Respond to service requests and incidents in a timely manner while maintaining excellent customer service standards.
* Participate in technology deployment projects, hardware refreshes, workstation builds, and system cleanup initiatives.
* Document support activities, resolutions, and technical procedures accurately.
* Perform routine rounding and proactive support activities to ensure optimal user experience.
Required Qualifications
* Experience providing desktop support, technical support, or end-user support services.
* Strong troubleshooting experience in Windows environments.
* Hands-on experience with Active Directory, including user account and permission management.
* Experience supporting desktops, laptops, printers, and workstation peripherals.
* Knowledge of basic networking concepts and troubleshooting techniques.
* Experience mapping network drives and resolving printer connectivity issues.
* Strong customer service and communication skills.
* Ability to prioritize and manage multiple support requests in a fast-paced environment.
Preferred Qualifications
* Experience supporting healthcare, clinical, or other highly customer-focused environments.
* Experience with desktop deployments, hardware refreshes, and workstation builds.
* Familiarity with patch panels and physical network troubleshooting.
* Experience supporting thin clients and multifunction printers.
Technical Skills
* Windows Operating Systems
* Active Directory
* Desktop Support
* PC Hardware Troubleshooting
* Printer Support
* Network Connectivity Troubleshooting
* IP Configuration and Troubleshooting
* Network Drive Mapping
* User Account Administration
* Remote Support Tools
* Ticket Management Systems
Ideal Candidate The successful candidate will demonstrate:
* Exceptional customer service and interpersonal skills
* Strong troubleshooting and problem-solving abilities
* A positive, team-oriented attitude
* High attention to detail and documentation
* Flexibility and willingness to support various locations and priorities as needed
* A proactive, "go-getter" mindset with a desire to learn and grow
Work Environment
* On-site technical support role
* Fast-paced professional environment
* Combination of day-to-day support and project-based work
* Frequent interaction with end users requiring a high-touch, white-glove support approach
*Job Type & Location*
This is a Contract position based out of New London, CT.
*Pay and Benefits*The pay range for this position is $20.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*This is a fully onsite position in New London,CT.
*Application Deadline*This position is anticipated to close on Aug 24, 2026.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
*San Francisco Fair Chance Ordinance:* Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
*Massachusetts Lie Detector:* It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
*Use of Artificial Intelligence (AI):* We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
Salary : $20 - $25