What are the responsibilities and job description for the Desktop Support Technician position at TEKsystems?
Position Overview
We are seeking a Desktop Support Technician to provide hands-on technical support in a Windows 10 environment supporting a large user base. This role will support over 1,000 employees and manage approximately 600 devices. The ideal candidate has strong troubleshooting skills, experience with hardware and software break/fix, and the ability to support users both remotely and in person. Exposure to either Linux servers or macOS is required.
Key Responsibilities
This is a Contract position based out of Rochester, NY.
Pay And Benefits
The pay range for this position is $23.00 - $24.00/hr.
Requirements
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
This is a fully onsite position in Rochester,NY.
Application Deadline
This position is anticipated to close on May 2, 2026.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems And TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
We are seeking a Desktop Support Technician to provide hands-on technical support in a Windows 10 environment supporting a large user base. This role will support over 1,000 employees and manage approximately 600 devices. The ideal candidate has strong troubleshooting skills, experience with hardware and software break/fix, and the ability to support users both remotely and in person. Exposure to either Linux servers or macOS is required.
Key Responsibilities
- Provide desktop and deskside support for Windows 10 operating systems.
- Support a large enterprise environment with 1,000 end users and 600 devices.
- Troubleshoot hardware and software issues, including break/fix support for desktops, laptops, and peripherals.
- Perform software installations, updates, and configurations.
- Build, image, deliver, and set up desktop and laptop systems for end users.
- Resolve end-user issues via remote tools, in-person support, and email communication.
- Manage and respond to support tickets while documenting issues and resolutions accurately.
- Assist with device deployments, refreshes, and lifecycle management.
- Escalate complex issues as needed while maintaining ownership through resolution.
- Follow IT standards, security policies, and best practices.
- 2 years of Desktop Support experience in a Windows 10 environment.
- Proven experience supporting end users in a mid-to-large enterprise setting.
- Strong hardware and software break/fix troubleshooting experience.
- Experience supporting users remotely and on-site.
- Familiarity with desktop builds, deployments, and workstation setup.
- Experience with either light Linux server support or macOS support (one is required).
- Strong communication, customer service, and organizational skills.
- CompTIA A certification preferred.
- Additional IT certifications are a plus.
- Experience working in high-volume support environments.
This is a Contract position based out of Rochester, NY.
Pay And Benefits
The pay range for this position is $23.00 - $24.00/hr.
Requirements
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
This is a fully onsite position in Rochester,NY.
Application Deadline
This position is anticipated to close on May 2, 2026.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems And TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $23 - $24