What are the responsibilities and job description for the Desktop Support Analyst position at TEKsystems?
Position Summary
We are seeking a proactive Desktop Support Technician to provide advanced end-user support in a fast-paced enterprise environment. This role will serve as a primary point of contact for technical issues while also acting as an escalation resource for junior support staff. The ideal candidate will possess strong troubleshooting skills, excellent customer service abilities, and experience supporting Microsoft-based environments, endpoint management, user lifecycle processes, and IT documentation.
Key Responsibilities
This is a Contract to Hire position based out of Clayton, NC.
Pay And Benefits
The pay range for this position is $25.00 - $35.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems And TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
We are seeking a proactive Desktop Support Technician to provide advanced end-user support in a fast-paced enterprise environment. This role will serve as a primary point of contact for technical issues while also acting as an escalation resource for junior support staff. The ideal candidate will possess strong troubleshooting skills, excellent customer service abilities, and experience supporting Microsoft-based environments, endpoint management, user lifecycle processes, and IT documentation.
Key Responsibilities
- Provide onsite and remote technical support for end users, resolving hardware, software, account access, and system-related issues.
- Respond to and manage service desk tickets, emails, and phone requests in a timely manner.
- Troubleshoot and resolve complex technical issues escalated from junior team members.
- Serve as an escalation point for advanced desktop, application, and infrastructure-related support requests.
- Provide training, guidance, and mentorship to other IT Support Specialists.
- Assist with forecasting and identifying potential technical issues related to system changes and IT initiatives.
- Maintain accurate IT documentation, knowledge base articles, asset inventories, and support procedures.
- Utilize tools such as Active Directory, IT Glue, NinjaOne, Lansweeper, Excel, and other support platforms to manage users, devices, and documentation.
- Support employee onboarding and offboarding activities, including workstation setup, account provisioning, equipment deployment, and termination processing.
- Assist IT leadership with technical projects, system upgrades, hardware refreshes, and operational initiatives.
- Ensure accurate asset tracking and lifecycle management of company devices and equipment.
- Collaborate with cross-functional teams to improve support processes and service delivery.
- 3 years of desktop support, help desk, or technical support experience.
- Strong experience troubleshooting Windows operating systems, hardware, software, and end-user applications.
- Experience working with Active Directory user administration and account management.
- Experience using IT ticketing systems and service desk tools.
- Familiarity with endpoint management, asset management, and documentation platforms.
- Strong analytical, troubleshooting, and problem-solving skills.
- Excellent written and verbal communication skills.
- Ability to manage multiple priorities while working independently.
- Demonstrated initiative and commitment to continuous process improvement.
- Experience with IT Glue, NinjaOne, Lansweeper, or similar systems management tools.
- Experience supporting employee onboarding and offboarding processes.
- Knowledge of Microsoft 365 administration and endpoint management solutions.
- Experience mentoring junior support staff or serving as an escalation resource.
- Experience supporting enterprise IT projects and infrastructure initiatives.
- Desktop Support
- Service Desk Operations
- Active Directory
- Microsoft 365
- Hardware & Software Troubleshooting
- Endpoint Management
- Asset Management
- IT Documentation
- User Onboarding & Offboarding
- Ticketing Systems
- Technical Mentoring
- Customer Service & Communication
- Problem Solving & Escalation Management
This is a Contract to Hire position based out of Clayton, NC.
Pay And Benefits
The pay range for this position is $25.00 - $35.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Clayton,NC. Application Deadline This position is anticipated to close on Aug 15, 2026.
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems And TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
Salary : $25 - $35