Customer Service Specialist

Overview

We are seeking a customer-focused Service Specialist to join an onsite team in Spokane, WA. In this role, you will serve as a key point of contact for customers and provider partners, helping them navigate benefits, eligibility, and claims-related questions with accuracy and care.

This is a great opportunity for someone who enjoys problem-solving, building relationships, and delivering a high-quality customer experience in a fast-paced, call-center environment.

What You’ll Do

• Handle inbound customer inquiries via phone, email, and written channels
• Assist with questions related to benefits, eligibility, claims, coverage, and provider support
• Research and resolve issues efficiently, aiming for first-call resolution
• Document interactions, outcomes, and follow-ups accurately in internal systems
• Communicate clearly and professionally, even in sensitive or complex situations
• Build strong knowledge of benefit plans, policies, and internal procedures
• Meet performance goals related to productivity, quality, and service levels
• Manage multiple systems and tasks while maintaining attention to detail
• Escalate complex issues appropriately and in a timely manner
• Participate in training, coaching, and team collaboration initiatives

Required Skills & Experience

• Customer service experience (call center preferred)
• Strong communication skills (verbal and written)
• Ability to multitask and navigate multiple systems
• Detail-oriented with strong organizational skills
• Comfortable handling high call volumes in a fast-paced environment
• Professional, empathetic, and solution-focused mindset
• Authorized to work in the U.S.

Preferred Qualifications

• Experience in insurance, benefits, or claims support
• Familiarity with Microsoft Office tools
• Previous call center or support center experience

What We’re Looking For

• A positive, team-oriented attitude
• Strong sense of accountability and ownership
• Curiosity and willingness to learn
• Consistent follow-through and reliability
• Commitment to providing an inclusive and respectful customer experience

Work Environment

• Fully onsite role in Spokane, WA
• Structured, cubicle-based call center environment
• Collaborative team of 100 employees

Why Join

• Mission-driven work with real community impact
• Competitive pay with bonus eligibility
• Growth opportunity within a rapidly expanding organization
• Supportive team environment with ongoing training and development

This is a Contract position based out of Spokane, WA.

The pay range for this position is $20.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Spokane,WA.

This position is anticipated to close on May 22, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.