What are the responsibilities and job description for the Customer Service Representative (Healthcare Call Center) position at TEKsystems?
About The Opportunity
Join a growing healthcare services organization where customer service professionals can build long-term careers. This role is ideal for candidates with recent call center experience who enjoy helping customers, navigating multiple systems, and providing accurate information in a fast-paced environment.
You'll be part of a supportive team with significant opportunities for advancement, extensive industry training, and a clear path toward permanent employment and leadership opportunities.
Schedule: Must be available 7 days/week between 5:00 AM - 10:00 PM (assigned set schedule)
Key Responsibilities
✅ Minimum 1 year of recent high-volume call center experience within the last 2–3 years
✅ Stable work history with at least 1 year of tenure in previous positions
✅ Ability to type 30 words per minute
✅ Proficiency with computers and multiple software systems
✅ Ability to work in a fast-paced, metrics-driven environment
Assessment Requirements
Candidates Must Successfully Complete
Training Schedule
Scheduling preferences are awarded based on training performance, including test scores and overall ranking.
Apply today if you're a customer-focused professional with recent call center experience and a passion for helping others.
Job Type & Location
This is a Contract to Hire position based out of Plymouth, MI.
Pay And Benefits
The pay range for this position is $21.00 - $21.00/hr.
Requirements
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
This is a fully onsite position in Plymouth,MI.
Application Deadline
This position is anticipated to close on Jul 24, 2026.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems And TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
Join a growing healthcare services organization where customer service professionals can build long-term careers. This role is ideal for candidates with recent call center experience who enjoy helping customers, navigating multiple systems, and providing accurate information in a fast-paced environment.
You'll be part of a supportive team with significant opportunities for advancement, extensive industry training, and a clear path toward permanent employment and leadership opportunities.
Schedule: Must be available 7 days/week between 5:00 AM - 10:00 PM (assigned set schedule)
Key Responsibilities
- Handle a high volume of inbound customer service calls in a call center environment
- Make occasional outbound follow-up calls as needed
- Answer questions related to prior authorizations, healthcare benefits, and general customer inquiries
- Discuss confidential and sensitive information while maintaining compliance and professionalism
- Accurately enter and update customer information across multiple systems
- Document all customer interactions thoroughly and efficiently
- Maintain high quality and accuracy standards
- Manage approximately 50–100 calls per day, depending on call complexity
- Navigate multiple applications and databases simultaneously while assisting customers
✅ Minimum 1 year of recent high-volume call center experience within the last 2–3 years
✅ Stable work history with at least 1 year of tenure in previous positions
✅ Ability to type 30 words per minute
✅ Proficiency with computers and multiple software systems
✅ Ability to work in a fast-paced, metrics-driven environment
Assessment Requirements
Candidates Must Successfully Complete
- Typing Test – One Space Version (1 Minute): Minimum 30 WPM
- Call Center – Telephone Skills Assessment: Minimum 75% Score
Training Schedule
- Monday–Friday
- 8:00 AM – 4:30 PM
- 4-week paid training program
- Participation is critical to success
- Four assessments will be administered during training
- Employees must maintain an average score of 90% or higher
- Taking notes, completing worksheets, and active engagement are strongly encouraged
- Assigned schedules will fall between 5:00 AM and 10:00 PM
- Availability required 7 days per week
- Mandatory overtime expected during January and February
- Shift assignments are determined through a performance-based shift bid process following training
Scheduling preferences are awarded based on training performance, including test scores and overall ranking.
Apply today if you're a customer-focused professional with recent call center experience and a passion for helping others.
Job Type & Location
This is a Contract to Hire position based out of Plymouth, MI.
Pay And Benefits
The pay range for this position is $21.00 - $21.00/hr.
Requirements
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
This is a fully onsite position in Plymouth,MI.
Application Deadline
This position is anticipated to close on Jul 24, 2026.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems And TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
Salary : $21