Customer Care Representative

NOW HIRING CUSTOMER CARE REPS IN SCRANTON, PA!

• This role is fully onsite and will require 1-2 Saturdays per month****
  
  
  

Summary

Supports customer service and sales functions through professional, consultative interactions across multiple communication channels. This role is responsible for resolving customer inquiries, maintaining accurate records, and delivering a positive, high-quality client experience in a fast-paced contact center environment.

Day To Day

• Handle inbound customer interactions via phone and other digital channels
• Respond to customer questions and service requests by reviewing account information and identifying appropriate solutions
• Communicate clearly and professionally to build rapport and trust with customers
• Identify customer needs and recommend relevant products, services, or digital tools when appropriate
• Open, update, and maintain customer accounts by accurately recording information in internal systems
• Resolve product or service issues by offering appropriate options, next steps, or escalation when needed
• Accurately document customer interactions, actions taken, and outcomes in required systems
• Follow established procedures, policies, and compliance guidelines
• Collaborate with team members to support service levels, productivity goals, and overall customer satisfaction
• Promote a consistent, digital, and omni-channel service experience
  
  
  

Additional Skills & Qualifications

• High school diploma or equivalent
• Customer service or call center experience preferred
• Ability to multitask and learn systems quickly
• Proven ability to manage call volume with accuracy and attention to detail
  
  
  

Job Type & Location

This is a Contract position based out of Scranton, PA.

Pay And Benefits

The pay range for this position is $19.00 - $20.00/hr.

Requirements

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
  
  
  

Workplace Type

This is a fully onsite position in Scranton,PA.

Application Deadline

This position is anticipated to close on May 18, 2026.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.