What are the responsibilities and job description for the Contact Center Rep position at TEKsystems?
*Overview* We are seeking a *Customer Service Representative* to join our team. In this role, you will handle a high volume of inbound calls while providing accurate, timely, and professional support to clients, agents, and third parties. This is an excellent opportunity for candidates who thrive in a fast-paced call center environment and are eager to build knowledge within the financial services industry.
*Key Responsibilities*
* Handle *45-55 inbound calls per day*, ranging from simple inquiries to complex, market-sensitive requests
* Respond to requests from agents, policyholders, and third parties via phone
* Educate customers on company products, including policy details, product changes, tax implications, and state regulations
* Provide clear explanations of policy information such as beneficiary details, terms, and account values
* Accurately document all customer interactions and ensure appropriate resolutions
* Process a variety of transactions including:
* Address and beneficiary updates
* Ownership changes
* Partial withdrawals and replacements
* Draft and send correspondence through multiple communication channels
* Take initiative to resolve issues and deliver a high-quality customer experience
*Required Qualifications*
* Minimum *1 year of customer service experience* (call center preferred)
* Strong ability to manage *high call volumes* while maintaining quality and efficiency
* Proven ability to *multitask* and navigate multiple systems simultaneously
* Excellent *verbal and written communication skills*
* Ability to explain complex information clearly to a diverse customer base
* Strong attention to detail and ability to *learn and retain complex information quickly*
* Reliable attendance and punctuality
*Compensation & Benefits*
* *Salary:* $43,000 annually
* *Benefits include:*
* 401(k) with company match
* Health, dental, and vision insurance
* Paid time off
* Tuition reimbursement
* Eligibility for *quarterly and annual incentives*
*Work Environment*
* *Hybrid position* based in *West Des Moines, IA*
* Combination of on-site and remote work after training
*Training & Development*
* Comprehensive training provided, including:
* Customer service best practices
* Product and system knowledge
* Ongoing updates on policies and procedures
*Application Deadline* This position is expected to close on *June 10, 2026*.
*Job Type & Location*This is a Permanent position based out of West Des Moines, IA.
*Pay and Benefits*The pay range for this position is $43000.00 - $43000.00/yr.
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Tuition reimbursement
Vision insurance
This position is eligible for quarterly and annual incentives!
*Workplace Type*This is a hybrid position in West Des Moines,IA.
*Application Deadline*This position is anticipated to close on Jun 15, 2026.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
*San Francisco Fair Chance Ordinance:* Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
*Massachusetts Lie Detector:* It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
*Use of Artificial Intelligence (AI):* We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
*Key Responsibilities*
* Handle *45-55 inbound calls per day*, ranging from simple inquiries to complex, market-sensitive requests
* Respond to requests from agents, policyholders, and third parties via phone
* Educate customers on company products, including policy details, product changes, tax implications, and state regulations
* Provide clear explanations of policy information such as beneficiary details, terms, and account values
* Accurately document all customer interactions and ensure appropriate resolutions
* Process a variety of transactions including:
* Address and beneficiary updates
* Ownership changes
* Partial withdrawals and replacements
* Draft and send correspondence through multiple communication channels
* Take initiative to resolve issues and deliver a high-quality customer experience
*Required Qualifications*
* Minimum *1 year of customer service experience* (call center preferred)
* Strong ability to manage *high call volumes* while maintaining quality and efficiency
* Proven ability to *multitask* and navigate multiple systems simultaneously
* Excellent *verbal and written communication skills*
* Ability to explain complex information clearly to a diverse customer base
* Strong attention to detail and ability to *learn and retain complex information quickly*
* Reliable attendance and punctuality
*Compensation & Benefits*
* *Salary:* $43,000 annually
* *Benefits include:*
* 401(k) with company match
* Health, dental, and vision insurance
* Paid time off
* Tuition reimbursement
* Eligibility for *quarterly and annual incentives*
*Work Environment*
* *Hybrid position* based in *West Des Moines, IA*
* Combination of on-site and remote work after training
*Training & Development*
* Comprehensive training provided, including:
* Customer service best practices
* Product and system knowledge
* Ongoing updates on policies and procedures
*Application Deadline* This position is expected to close on *June 10, 2026*.
*Job Type & Location*This is a Permanent position based out of West Des Moines, IA.
*Pay and Benefits*The pay range for this position is $43000.00 - $43000.00/yr.
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Tuition reimbursement
Vision insurance
This position is eligible for quarterly and annual incentives!
*Workplace Type*This is a hybrid position in West Des Moines,IA.
*Application Deadline*This position is anticipated to close on Jun 15, 2026.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
*San Francisco Fair Chance Ordinance:* Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
*Massachusetts Lie Detector:* It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
*Use of Artificial Intelligence (AI):* We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
Salary : $43,000