What are the responsibilities and job description for the Client Services Back Office Operations Support Specialist position at TEKsystems?
Description
Responsible for the timely processing of various work items received via system case, email, or paper mail. Requires acute attention to detail, time management, and communication with peers, customers, and internal partners. Volume of work per team varies from 5000 to 25,000 work items per month. Positions will require the ability to conduct extensive research with potential outbound calls to various parties. Responsibilities can include, but are not limited to: Account Reconciliation: Responsible for the timely processing of payment allocations, refunds and account terminations within the system and the subsequent account corrections, refunds and title release processes associated with the requests. Accounts Payable / Citations: Responsible for the timely processing of payments for vendor invoices and lease citations, conduct appropriate research to ensure payments are cross-charged to customer accounts where applicable. Review exception invoices routed through the exception tool to ensure optical character recognition accurately captures invoice details. Terminations: Responsible for the timely processing of repossession, charge off, and other hostile terminations, including preparing the appropriate notifications to be sent in accordance with published legal guides for consumer and commercial accounts. The processes this team completes carry legal risk if not performed timely and accurately. Account Modifications: Prepare required documents for Autopay enrollment and account modifications (due date changes, extensions, deferrals, restructures, retail account reschedules, lease to retail and balloon rewrites for commercial accounts, substitutions of collateral, transfers of interest / equity, mid-term mileage requests). Process account modifications in accordance with documented compliance guidelines. Customer Relations: Responsible for collecting / reviewing incoming customer correspondence, creating and assigning departmental cases, preparing all generated response letters for outgoing mail.
Skills
financial services, banking, Customer service, accounts receivable, data entry, banking operations
Top Skills Details
financial services,banking,Customer service,accounts receivable,data entry
Additional Skills & Qualifications
Education - High school diploma - College Preferred - Accounting - Finance
Experience Level
Expert Level
Job Type & Location
This is a Contract to Hire position based out of Keller, TX.
Pay And Benefits
The pay range for this position is $19.00 - $20.00/hr.
Requirements
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
This is a fully onsite position in Keller,TX.
Application Deadline
This position is anticipated to close on May 31, 2026.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems And TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
Responsible for the timely processing of various work items received via system case, email, or paper mail. Requires acute attention to detail, time management, and communication with peers, customers, and internal partners. Volume of work per team varies from 5000 to 25,000 work items per month. Positions will require the ability to conduct extensive research with potential outbound calls to various parties. Responsibilities can include, but are not limited to: Account Reconciliation: Responsible for the timely processing of payment allocations, refunds and account terminations within the system and the subsequent account corrections, refunds and title release processes associated with the requests. Accounts Payable / Citations: Responsible for the timely processing of payments for vendor invoices and lease citations, conduct appropriate research to ensure payments are cross-charged to customer accounts where applicable. Review exception invoices routed through the exception tool to ensure optical character recognition accurately captures invoice details. Terminations: Responsible for the timely processing of repossession, charge off, and other hostile terminations, including preparing the appropriate notifications to be sent in accordance with published legal guides for consumer and commercial accounts. The processes this team completes carry legal risk if not performed timely and accurately. Account Modifications: Prepare required documents for Autopay enrollment and account modifications (due date changes, extensions, deferrals, restructures, retail account reschedules, lease to retail and balloon rewrites for commercial accounts, substitutions of collateral, transfers of interest / equity, mid-term mileage requests). Process account modifications in accordance with documented compliance guidelines. Customer Relations: Responsible for collecting / reviewing incoming customer correspondence, creating and assigning departmental cases, preparing all generated response letters for outgoing mail.
Skills
financial services, banking, Customer service, accounts receivable, data entry, banking operations
Top Skills Details
financial services,banking,Customer service,accounts receivable,data entry
Additional Skills & Qualifications
Education - High school diploma - College Preferred - Accounting - Finance
Experience Level
Expert Level
Job Type & Location
This is a Contract to Hire position based out of Keller, TX.
Pay And Benefits
The pay range for this position is $19.00 - $20.00/hr.
Requirements
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
This is a fully onsite position in Keller,TX.
Application Deadline
This position is anticipated to close on May 31, 2026.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems And TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
Salary : $19 - $20