What are the responsibilities and job description for the Care Management Support Coordinator II - J01003 position at TEKsystems?
*Job Title: Care Management Support Coordinator* *Position Summary* The Care Management Support Coordinator provides administrative and telephonic support to care management teams. This role focuses on member outreach, inbound call handling, scheduling services, and assisting members in navigating care plans and available resources. The coordinator serves as a key point of contact for members, providers, and internal teams, ensuring high-quality service and compliance with regulatory standards.
*Key Responsibilities*
* Conduct outbound calls to members to support care plan follow-ups, scheduling, and ongoing education
* Handle inbound calls from members and providers, addressing inquiries, concerns, and service-related questions
* Assist members in accessing health plan benefits, community resources, and support services
* Provide guidance on care plan procedures, protocols, and next steps
* Support member onboarding activities, including:
* Sending welcome letters
* Distributing educational materials
* Managing correspondence
* Maintain accurate, up-to-date non-clinical member records in compliance with state and regulatory requirements
* Coordinate with providers and internal teams to ensure seamless service delivery
* Identify and address Social Determinants of Health (SDOH) needs by connecting members to appropriate resources
* Apply working knowledge of health plan programs, benefits, and available services
* Perform additional duties as assigned
*Required Qualifications* *Education*
* High School Diploma or GED required
*Experience*
* 1-2 years of relevant experience required
* Minimum 2 years preferred in:
* Managed care environment
* Supporting individuals with disabilities
* Working with vulnerable populations and/or chronic conditions
*Preferred Qualifications*
* LPN (Licensed Practical Nurse), LVN (Licensed Vocational Nurse), or LCSW (Licensed Clinical Social Worker) preferred
*Job Type & Location*
This is a Contract position based out of Farmers Branch, TX.
*Pay and Benefits*The pay range for this position is $22.85 - $22.85/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*This is a fully remote position.
*Application Deadline*This position is anticipated to close on Jun 15, 2026.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
*San Francisco Fair Chance Ordinance:* Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
*Massachusetts Lie Detector:* It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
*Use of Artificial Intelligence (AI):* We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
*Key Responsibilities*
* Conduct outbound calls to members to support care plan follow-ups, scheduling, and ongoing education
* Handle inbound calls from members and providers, addressing inquiries, concerns, and service-related questions
* Assist members in accessing health plan benefits, community resources, and support services
* Provide guidance on care plan procedures, protocols, and next steps
* Support member onboarding activities, including:
* Sending welcome letters
* Distributing educational materials
* Managing correspondence
* Maintain accurate, up-to-date non-clinical member records in compliance with state and regulatory requirements
* Coordinate with providers and internal teams to ensure seamless service delivery
* Identify and address Social Determinants of Health (SDOH) needs by connecting members to appropriate resources
* Apply working knowledge of health plan programs, benefits, and available services
* Perform additional duties as assigned
*Required Qualifications* *Education*
* High School Diploma or GED required
*Experience*
* 1-2 years of relevant experience required
* Minimum 2 years preferred in:
* Managed care environment
* Supporting individuals with disabilities
* Working with vulnerable populations and/or chronic conditions
*Preferred Qualifications*
* LPN (Licensed Practical Nurse), LVN (Licensed Vocational Nurse), or LCSW (Licensed Clinical Social Worker) preferred
*Job Type & Location*
This is a Contract position based out of Farmers Branch, TX.
*Pay and Benefits*The pay range for this position is $22.85 - $22.85/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*This is a fully remote position.
*Application Deadline*This position is anticipated to close on Jun 15, 2026.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
*San Francisco Fair Chance Ordinance:* Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
*Massachusetts Lie Detector:* It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
*Use of Artificial Intelligence (AI):* We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
Salary : $23