What are the responsibilities and job description for the Call Center Representative - Hybrid position at TEKsystems?
Description
PURPOSE AND SCOPE:
Communicates information and acts as a resource for clients by telephone and fax. Gathers necessary information from clients to help in providing timely and accurate laboratory results (reports).
Principal Duties And Responsibilities
Customer service
Collection
Patient account
Medical collections
Medicare
Medicaid
Additional Skills & Qualifications
EXPERIENCE AND REQUIRED SKILLS:
0 – 1 year’s related experience.
Prior call center experience and/or multi-line phone system.
Good computer skills with demonstrated proficiency in word processing, spreadsheet and email applications.
Detail oriented with strong analytical and organizational skills.
Adaptable to fast-paced environment with the ability to multitask concurrent priorities in an organized manner.
Great interpersonal skills with the ability to work cohesively within a team environment.
Strong customer service skills with a positive, enthusiastic and energetic attitude.
Great oral and written communication skills to effectively communicate with all levels of management.
Shift
Monday to Friday
8 hour shift between 10am to 7pm
Experience Level
Entry Level
#PriorityWest26
Job Type & Location
This is a Contract to Hire position based out of Lake Bluff, IL 60044.
Pay And Benefits
The pay range for this position is $18.00 - $18.00/hr.
Requirements
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
This is a hybrid position in Lake Bluff,IL 60044.
Application Deadline
This position is anticipated to close on Jun 4, 2026.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems And TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
PURPOSE AND SCOPE:
Communicates information and acts as a resource for clients by telephone and fax. Gathers necessary information from clients to help in providing timely and accurate laboratory results (reports).
Principal Duties And Responsibilities
- 1-2 years call center experience or high volume phone experience
- Accountable for outstanding customer service to all external and internal customers.
- Develops and maintains effective relationships through effective and timely communication.
- Takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner.
- Contacts clients of abnormal test results, problems with specimens and requisitions, verify information.
- Assists clients with questions regarding status of tests, test requirements, specimen handling, etc.
- Assists clients with requests for changes to their requisitions, critical values, and patient information.
- Documents all calls into appropriate systems.
- Communicates with Sales and Clinical Support Reps about clients.
- Communicates with all departments to resolve client questions and problems in a timely manner.
- Acts as a resource person for complex questions regarding reports, technical issues, dialysis procedures, etc.
- Helps orient and instruct new staff.
- Provides input for improvement of department policy and procedures.
- May provide assistance to junior staff with more general support tasks that require a better understanding of functions, as directed by immediate supervisor.
- Escalates issues to supervisor for resolution, as deemed necessary.
Customer service
Collection
Patient account
Medical collections
Medicare
Medicaid
Additional Skills & Qualifications
EXPERIENCE AND REQUIRED SKILLS:
0 – 1 year’s related experience.
Prior call center experience and/or multi-line phone system.
Good computer skills with demonstrated proficiency in word processing, spreadsheet and email applications.
Detail oriented with strong analytical and organizational skills.
Adaptable to fast-paced environment with the ability to multitask concurrent priorities in an organized manner.
Great interpersonal skills with the ability to work cohesively within a team environment.
Strong customer service skills with a positive, enthusiastic and energetic attitude.
Great oral and written communication skills to effectively communicate with all levels of management.
Shift
Monday to Friday
8 hour shift between 10am to 7pm
Experience Level
Entry Level
#PriorityWest26
Job Type & Location
This is a Contract to Hire position based out of Lake Bluff, IL 60044.
Pay And Benefits
The pay range for this position is $18.00 - $18.00/hr.
Requirements
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
This is a hybrid position in Lake Bluff,IL 60044.
Application Deadline
This position is anticipated to close on Jun 4, 2026.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems And TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
Salary : $18