What are the responsibilities and job description for the Call Center Representative - $26/HR position at TEKsystems?
*IMMEDIATE CALL CENTER REPRESENTATIVE NEEDED*
*OPPORTUNITY TO WORK FOR ONE OF THE LARGEST MEDICAL EQUIPMENT PROVIDERS IN THE AREA*
*NATICK, MA (ON SITE)*
*$26/HR*
*Qualifications: *
* 3 years of call center experience
* CRM software experience
* Microsoft Office proficient
* Excellent communication skills
*Responsibilities: *
* Provide first line communication with customers, ensuring a positive customer experience through efficient, courteous, prompt service and consistent follow-up.
* Process customer orders/changes according to established company policies and procedures.
* Process customer returns according to established company policies and procedures.
* Provide timely and accurate information on incoming customer order status and product knowledge requests.
* Partner with Sales and other internal departments to meet or exceed customer service expectations.
* Resolve customer issues and recommend corrective measures as appropriate, continually identifying ways to improve and streamline processes to increase customer satisfaction.
* Provide timely feedback to other departments regarding service interruption or customer concerns.
* Maintain and effectively apply knowledge of products, services, and current organizational policies specifically related to Quality and Regulatory requirements.
* Communicate effective and accurate business correspondences to customers and team.
* Actively participates in virtual and on-site team meetings.
*Pay and Benefits*
The pay range for this position is $20.00 - $24.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully onsite position in Natick,MA 01760.
*Application Deadline*
This position is anticipated to close on Apr 30, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
*OPPORTUNITY TO WORK FOR ONE OF THE LARGEST MEDICAL EQUIPMENT PROVIDERS IN THE AREA*
*NATICK, MA (ON SITE)*
*$26/HR*
*Qualifications: *
* 3 years of call center experience
* CRM software experience
* Microsoft Office proficient
* Excellent communication skills
*Responsibilities: *
* Provide first line communication with customers, ensuring a positive customer experience through efficient, courteous, prompt service and consistent follow-up.
* Process customer orders/changes according to established company policies and procedures.
* Process customer returns according to established company policies and procedures.
* Provide timely and accurate information on incoming customer order status and product knowledge requests.
* Partner with Sales and other internal departments to meet or exceed customer service expectations.
* Resolve customer issues and recommend corrective measures as appropriate, continually identifying ways to improve and streamline processes to increase customer satisfaction.
* Provide timely feedback to other departments regarding service interruption or customer concerns.
* Maintain and effectively apply knowledge of products, services, and current organizational policies specifically related to Quality and Regulatory requirements.
* Communicate effective and accurate business correspondences to customers and team.
* Actively participates in virtual and on-site team meetings.
*Pay and Benefits*
The pay range for this position is $20.00 - $24.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully onsite position in Natick,MA 01760.
*Application Deadline*
This position is anticipated to close on Apr 30, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $20 - $24
