Call Center Rep

We are seeking multiple Customer Service Representatives to support a growing patient payment program. In this role, you will handle both inbound and outbound calls to assist customers with account questions, enrollment, and payments while delivering a high‑quality, patient‑focused experience.

This is a fully remote role; however, candidates must live locally in the Portland area to pick up, return, and exchange equipment at the Beaverton office as needed.

Key Responsibilities

• Serve as the primary phone contact for inbound calls from current and potential account holders
• Make outbound calls including welcome calls, servicing calls, and past‑due payment outreach
• Process customer payments and assist with account enrollment
• Document all call activity and interactions within a proprietary CRM system
• Escalate complaints and resolve customer issues professionally and efficiently
• Provide white‑glove, first‑class customer service as a patient advocate
• Participate in ongoing quality reviews, coaching, and performance feedback
  
  
  

Required Qualifications

• Strong customer service mindset with prior experience in retail, hospitality, restaurant, sales, receptionist, or call center environments
• Comfortable handling inbound and outbound phone calls, including payment‑related conversations
• High school diploma or equivalent work experience preferred
• Ability to be coachable and receptive to feedback
• Must have reliable childcare arrangements during scheduled work hours
• Must have a quiet, private home workspace (cannot work in a shared room)
  
  
  

Preferred Qualifications (Nice To Have)

• 1–2 years of call center or telephone customer support experience
• Experience in healthcare or financial services environments
• Familiarity with HIPAA or regulated environments
• Bilingual Spanish/English (highly preferred)
  
  
  

Equipment & Workspace Expectations

• Equipment will be provided (desktop computer box, two large monitors, headset, webcam, keyboard, power box)
• Equipment must be picked up and returned at the Beaverton office with one day’s notice
• Equipment may not be moved or used at other locations without manager approval
• At‑Home Technology Requirements
• Internet provider: Xfinity (Comcast), CenturyLink, or Ziply Fiber
• Minimum speed: 100 Mbps download / 35 Mbps upload
• Private, password‑protected WiFi
• Available Ethernet port (must be hard‑wired while working; cable provided)
• Working smartphone for two‑factor authentication
  

Scheduling & Important Dates

Equipment Pickup: Friday, 6/5 in Beaverton, OR (paid 8‑hour day; availability required 8am–5pm)

Training Start: Monday, 6/8

Operational hours are Mon-Fri 5:00am–5:00pm (must be available for an 8-hour shift within this timeframe)

Why This Role Is Open

The team is expanding due to increased call volumes and the addition of new clients, creating long‑term growth opportunities within the customer support organization.

Job Type & Location

This is a Contract to Hire position based out of Beaverton, OR.

Pay And Benefits

The pay range for this position is $19.00 - $20.50/hr.

Requirements

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
  
  
  

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on May 9, 2026.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.