Bilingual Member Service Representative

Make a real impact—one member at a time.

We’re looking for a passionate, service‑driven Bilingual Member Service Representative to help build meaningful, long‑lasting relationships with our members. If you love solving problems, communicating with purpose, and delivering exceptional service in both English and Spanish, this could be the perfect role for you.

As a Member Service Representative, you’ll be a trusted resource for members, providing timely, accurate, and friendly support across multiple channels.

• Deliver outstanding member service via phone and email
• Answer general inquiries and perform account maintenance
• Take ownership of member concerns, set clear expectations, and provide timely follow‑up and resolution
• Research and resolve issues with urgency, partnering closely with your Supervisor or Lead
• Meet and exceed key performance and service metrics
• Identify opportunities to recommend additional credit union products, services, and promotions, generating referrals that deepen member relationships
• Maintain working knowledge of credit union policies, procedures, and regulations
• Contribute positively to a collaborative, team‑oriented environment
• Perform additional duties as assigned

You’re proactive, organized, and member‑focused—with a natural ability to communicate and problem‑solve.

• Bilingual in Spanish and English (required)
• 1 year of experience in call center or customer service
• Exceptional customer service and communication skills (verbal and written)
• Strong organizational skills with the ability to prioritize multiple tasks
• Sense of urgency when resolving requests; knows when and how to escalate
• Takes ownership and acts proactively to resolve member concerns
• Creative thinker who can navigate unique situations while adhering to policies
• Comfortable utilizing tools, systems, and resources to resolve complex inquiries

You’ll be part of a mission‑driven organization that values service excellence, collaboration, and growth—where your voice matters and your contributions truly make a difference for our members and community.

#westpriority26

This is a Contract to Hire position based out of Richland, WA.

The pay range for this position is $19.50 - $21.50/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Richland,WA.

This position is anticipated to close on May 5, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.