What are the responsibilities and job description for the Bilingual Customer Service Rep position at TEKsystems?
TOP SKILLS:call center environmentBilingual (English and Spanish)- Requiredcustomer serviceDescriptionThe primary responsibility of a Customer Service Specialist is to engage with customers, providing accurate information about products and services, addressing inquiries, and resolving issues or complaints. This role involves identifying customer concerns, offering effective solutions, and ensuring appropriate follow-up when necessary. Customer interactions may occur through inbound, outbound, or blended communication channels.Key ResponsibilitiesResolve customer service or billing concerns by processing returns, issuing refunds, and adjusting invoices as needed.Respond to customer inquiries and communicate updates regarding claim investigations and any resulting adjustments.Escalate unresolved issues to the appropriate department for further review.Maintain detailed records of customer interactions, including inquiries, complaints, comments, and actions taken.Education/Experience:High school diploma or GED preferred. 2-4 years customer service related experience required.Skillscall center environmentWork Environment4-6 Month ContractONSITEAdditional Skills & Qualifications- Bilingual Spanish- Customer Service skills- Microsoft office- Data EntryJob Type & LocationThis is a Contract position based out of Raritan, NJ.Pay and BenefitsThe pay range for this position is $18.50 - $20.00/hr.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)Workplace TypeThis is a fully onsite position in Raritan,NJ.Application DeadlineThis position is anticipated to close on Jan 16, 2026.h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $19 - $20