What are the responsibilities and job description for the AV Service Coordinator position at TEKsystems?
Department: Audiovisual
Reports to: Manager of Technical Services
Position Summary
The AV Service Coordinator is responsible for receiving, documenting, and managing audiovisual service requests from both clients and internal staff. This role ensures all assigned service tickets are accurately maintained and completed in a timely manner while meeting defined service level agreements (SLAs).
In addition, the AV Service Coordinator plays a key role in managing the Service Contract business, overseeing the full lifecycle from proposal generation and opportunity tracking to order management and contract renewals. This position provides AV contract sales and support to customers and employees, ensuring company policies and procedures are followed while helping to improve overall gross profit.
Key Responsibilities
This is a Contract to Hire position based out of East Hartford, CT.
Pay And Benefits
The pay range for this position is $25.00 - $30.00/hr.
Requirements
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
This is a fully onsite position in East Hartford,CT.
Application Deadline
This position is anticipated to close on Apr 30, 2026.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems And TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Reports to: Manager of Technical Services
Position Summary
The AV Service Coordinator is responsible for receiving, documenting, and managing audiovisual service requests from both clients and internal staff. This role ensures all assigned service tickets are accurately maintained and completed in a timely manner while meeting defined service level agreements (SLAs).
In addition, the AV Service Coordinator plays a key role in managing the Service Contract business, overseeing the full lifecycle from proposal generation and opportunity tracking to order management and contract renewals. This position provides AV contract sales and support to customers and employees, ensuring company policies and procedures are followed while helping to improve overall gross profit.
Key Responsibilities
- Enter, update, and manage service orders in Hedberg
- Create service renewal proposals and new service proposals; track all opportunities in ConnectWise
- Obtain quotes and generate proposals for third‑party service providers
- Enter service agreements into ConnectWise and maintain amortization tracking
- Generate and coordinate preventative maintenance tickets in accordance with contract requirements
- Create AV support tickets in ConnectWise for reported incidents and manage them through completion to ensure SLAs are met
- Assign technicians and subcontractors to service tickets as required
- Follow up with customers on past‑due time & materials (T&M) service invoices not paid via PO or deposit
- Coordinate with vendors for equipment repair or replacement
- Assign, track, and manage loaner assets
- Strong interpersonal skills with the ability to contribute positively to a team environment
- Ability to problem solve independently with a strong sense of urgency
- Positive, upbeat attitude with a customer‑service mindset
- Clear and professional verbal and written communication skills
- Intermediate PC skills, including Outlook, Word, Excel, and Access
- Understanding of Hedberg and ConnectWise (training provided)
- Strong math aptitude
- Highly detail‑oriented and well organized
- Ability to effectively multi‑task and prioritize
- Excellent phone presence
- Ability to work well with limited supervision
This is a Contract to Hire position based out of East Hartford, CT.
Pay And Benefits
The pay range for this position is $25.00 - $30.00/hr.
Requirements
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
This is a fully onsite position in East Hartford,CT.
Application Deadline
This position is anticipated to close on Apr 30, 2026.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems And TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $25 - $30