What are the responsibilities and job description for the Telecommunications Analyst position at TEKsystems c/o Allegis Group?
Telecommunications Systems Administrator (Entry Level)
Role Overview
We are seeking an Entry-Level Telecommunications Systems Administrator to support and maintain the client's enterprise telephony environment. This role focuses on the daily administration, monitoring, and support of multiple VoIP phone systems and contact center applications, while also assisting end users and supporting telecom service requests.
This is an onsite position based in the La Crosse area and includes on-call responsibilities. The ideal candidate has foundational IT experience, strong organizational skills, and an interest in building a career in telecommunications.
Key Responsibilities
Telephony Administration & Support
Monitoring & Maintenance
Inventory & Documentation
Ticket & User Support
Required Qualifications
Additional Requirements
Skills
Job Type & Location
This is a Contract position based out of La Crosse, WI.
Pay and Benefits
The pay range for this position is $22.00 - $28.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in La Crosse,WI.
Application Deadline
This position is anticipated to close on May 8, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Role Overview
We are seeking an Entry-Level Telecommunications Systems Administrator to support and maintain the client's enterprise telephony environment. This role focuses on the daily administration, monitoring, and support of multiple VoIP phone systems and contact center applications, while also assisting end users and supporting telecom service requests.
This is an onsite position based in the La Crosse area and includes on-call responsibilities. The ideal candidate has foundational IT experience, strong organizational skills, and an interest in building a career in telecommunications.
Key Responsibilities
Telephony Administration & Support
- Administer and support the client's telephony network, including:
- VoIP PBX phone systems
- Contact Center applications
- Voicemail systems
- Call routing, tie lines, and analog lines
- Call accounting and call recording software
- Perform creation, removal, and changes to end-user telephone configurations
- Deploy and configure desk phones and related telecom equipment
Monitoring & Maintenance
- Routinely monitor telephony systems to proactively identify and address potential issues
- Assist team members with system preparation, maintenance, and upgrades
- Maintain documentation related to telephony systems for operational and planning purposes
Inventory & Documentation
- Maintain the Telecom Inventory Management System for tracking equipment
- Assist in creating and updating user training and reference documentation
- Provide user training and guidance on proper use of telecommunications tools
Ticket & User Support
- Provide Level 1 support for telecom-related service request tickets
- Assist end users with voice communication issues in a timely and organized manner
- Handle troubleshooting requests with minimal supervision
Required Qualifications
- 1 year of experience in IT OR a 2-year degree in IT or Telecommunications
- General knowledge of IT infrastructure
- Basic working knowledge of:
- VoIP PBX systems
- Call Center platforms
- Strong computer skills, including:
- Microsoft Word, Excel, PowerPoint, and Outlook
- Ability to perform routine local and remote administration of:
- Phone systems
- Voicemail
- Contact center software
- Call recording tools
- Strong organizational, documentation, and time-management skills
- Ability to work independently while collaborating with a team
Additional Requirements
- Onsite role (not eligible for telecommuting)
- Infrequent local travel within the La Crosse area
- On-call availability required
- U.S. Citizenship required
Skills
- Telecommunications
- VoIP
- Phone Systems
- IT Support
- Telecom Infrastructure
Job Type & Location
This is a Contract position based out of La Crosse, WI.
Pay and Benefits
The pay range for this position is $22.00 - $28.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in La Crosse,WI.
Application Deadline
This position is anticipated to close on May 8, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $22 - $28