What are the responsibilities and job description for the It Support Administrator position at TEKsystems c/o Allegis Group?
Description
Be the IT 'go-to' for help desk and desktop support spanning - hardware/software and network troubleshooting
Basic knowledge in server computing, networking, phone setup/support, and business applications
Take ownership of new hire onboarding, from creating accounts to handing over the equipment
Escalate technical issues and coordinates with information technology staff to resolve problems and provide solutions
Develop and enforce security best-practices
Coordinate with external vendors to get equipment serviced
Provide a high degree of professionalism, end-user satisfaction, and willingness to collaborate
Excellent customer service skills
macOS, iOS, and Windows troubleshooting skills
Experience supporting Zoom and Zoom Rooms
Ability to handle hardware and software tasks around refreshes and on/off-boards by coordinating with the appropriate teams and hiring managers
Experience managing a ticket queue, maintaining SLAs and best practices for proper ticket handling
Familiarity with creation and updating Help Desk runbooks
Can coordinate and run AV events
Proactively manages IT inventory of laptops, accessories, and software licenses
Experienced with user management in Jamf, Okta, Google, Active Directory, BetterCloud, and other SaaS apps
Skills
Technical support, Customer service, Troubleshooting, Help desk support, Mac, Application support, G suite, jamf, okta, zoom
Top Skills Details
Technical support,Customer service,Troubleshooting,Help desk support,Mac,Application support,G suite,jamf,okta,zoom
Additional Skills & Qualifications
Primarily Mac environment, some windows
Saas Apps - OKTA, DUO, Slack, JIRA, JAMF, Kandji (they aren't going to administer OKTA, but need to know how it works).
JIRA Service Desk (ticketing system)
Experience Level
Expert Level
Job Type & Location
This is a Contract to Hire position based out of Bingham Farms, MI.
Pay and Benefits
The pay range for this position is $25.00 - $30.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Bingham Farms,MI.
Application Deadline
This position is anticipated to close on Apr 30, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Be the IT 'go-to' for help desk and desktop support spanning - hardware/software and network troubleshooting
Basic knowledge in server computing, networking, phone setup/support, and business applications
Take ownership of new hire onboarding, from creating accounts to handing over the equipment
Escalate technical issues and coordinates with information technology staff to resolve problems and provide solutions
Develop and enforce security best-practices
Coordinate with external vendors to get equipment serviced
Provide a high degree of professionalism, end-user satisfaction, and willingness to collaborate
Excellent customer service skills
macOS, iOS, and Windows troubleshooting skills
Experience supporting Zoom and Zoom Rooms
Ability to handle hardware and software tasks around refreshes and on/off-boards by coordinating with the appropriate teams and hiring managers
Experience managing a ticket queue, maintaining SLAs and best practices for proper ticket handling
Familiarity with creation and updating Help Desk runbooks
Can coordinate and run AV events
Proactively manages IT inventory of laptops, accessories, and software licenses
Experienced with user management in Jamf, Okta, Google, Active Directory, BetterCloud, and other SaaS apps
Skills
Technical support, Customer service, Troubleshooting, Help desk support, Mac, Application support, G suite, jamf, okta, zoom
Top Skills Details
Technical support,Customer service,Troubleshooting,Help desk support,Mac,Application support,G suite,jamf,okta,zoom
Additional Skills & Qualifications
Primarily Mac environment, some windows
Saas Apps - OKTA, DUO, Slack, JIRA, JAMF, Kandji (they aren't going to administer OKTA, but need to know how it works).
JIRA Service Desk (ticketing system)
Experience Level
Expert Level
Job Type & Location
This is a Contract to Hire position based out of Bingham Farms, MI.
Pay and Benefits
The pay range for this position is $25.00 - $30.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Bingham Farms,MI.
Application Deadline
This position is anticipated to close on Apr 30, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $25 - $30