What are the responsibilities and job description for the Salesforce Service Cloud Senior Engineer position at Tekskills Inc.?
Role : Salesforce Service Cloud Senior Engineer
Location : American Canyon, California, United States (onsite)
Duration :Long Term
Note -- Need Locals
Skill Set
Service Cloud,Production Support,Apex,Triggers,Lwc
Need Certification : Salesforce Certified Service Cloud Consultant
Job Description
- Looking for experienced Salesforce Service Cloud professionals to support enterprise-scale production simulation and stabilization activities for a complex Salesforce ecosystem.
- The role involves Tier 3 incident analysis, troubleshooting, defect isolation, production simulation support, and coordination with Tier 2 support teams and system integrators.
- Candidates should possess strong technical troubleshooting capability across Apex, LWC, Flows, integrations, and Salesforce platform configurations.
- The primary expectation is rapid issue triage, root cause analysis, defect identification, and operational support during production simulation and stabilization phases.
- Candidates must be comfortable operating in enterprise support environments involving multiple vendors, high visibility incidents, evolving operational processes, and fast-paced troubleshooting scenarios.
Education Qualificaiton : Bachelor Engineering