What are the responsibilities and job description for the Product Owner position at TekPioneers?
Essential Duties And Responsibilities
Product Strategy & Roadmap Ownership
Product Strategy & Roadmap Ownership
- Define and maintain the product vision, roadmap, and backlog for F&B-related systems (e.g., POS, inventory, kitchen management, mobile ordering).
- Translate high-level business objectives into clear, actionable initiatives aligned with both IT and F&B operational priorities.
- Work with F&B leadership, shipboard operations, and IT teams to define goals, measure impact, and continuously improve product offerings.
- Partner with data and analytics teams to ensure proper data capture, system telemetry, and reporting capabilities across all platforms.
- Support the development of tools that enable real-time decision-making around inventory, guest consumption, labor efficiency, and vendor metrics.
- Champion data integrity and integration between F&B systems and enterprise analytics platforms.
- Develop dashboards, reports, and metrics to guide decision-making and measure ROI on product improvements.
- Serve as the primary point of contact for third-party technology providers, overseeing performance, compliance, contracts, and roadmap alignment
- Ensure smooth implementation, integration, and lifecycle management of vendor-supported F&B technologies.
- Collaborate with restaurant, accounting, digital, procurement, and guest experience teams to capture business needs and drive product adoption.
- Act as a liaison between technical developers, QA, and business stakeholders to ensure shared understanding of priorities and value delivery.
- Lead user acceptance testing (UAT) efforts and coordinate system rollouts across ship classes and shoreside teams.
- Partner with training and operations teams to roll out new tools and updates with minimal disruption.
- Collaborate with project managers and developers to ensure timely and high-quality delivery of technical initiatives.
- Track project milestones, risks, and dependencies within agile and/or waterfall project environments
- Bachelor's degree in Business, Information Systems, Hospitality Technology, or a related field.
- 3â5 years of experience in product ownership, business systems analysis, or IT project management, preferably in the hospitality, cruise, or travel industry.
- Proven experience managing technology platforms and vendors within the F&B domain.
- Strong understanding of system integration, data flows, APIs, and business intelligence tools (e.g., Tableau, Power BI, Snowflake).
- Ability to build trust and influence across a wide range of technical and non-technical stakeholders.
- Solid understanding of Agile development methodologies and experience writing user stories, epics, and product documentation.