Admin Assistant (Quality)

Job Summary

Provide administrative support for Quality Assurance. Enter customer complaints into eQMS system. Provide weekly customer complaint status updates. Conduct Country of Origin traceability for aluminum-containing structures. Create customer Certificates of Analysis/Conformance. Process customer complaint credit memos. Submit RM specifications to suppliers for review/approval signatures. Review vendor Certificates of Analysis and provide approval for receipt of raw materials.

Duties And Responsibilities

• Perform Country of Origin traceability for aluminum; will require knowledge of internal systems and processes to connect incoming raw material Certificates of Analysis (CoA) to outgoing finished goods.
• Initial data entry for customer complaints into electronic system; focus will be on Winston-Salem, but may include multi-site responsibility. Will include interaction with customers (external), customer service (internal), and sales (internal) to obtain relevant information in a timely manner.
• Create and issue credit memos as part of the customer complaint reconciliation process.
• Provide status updates regarding customer complaints to both internal and external customers. May include report generation from electronic complaint system.
• Perform material traceability to support customer complaint investigations.
• Process customer CoA as primary or secondary responsibility; will require extracting product data from electronic system and entering data into existing templates. May require editing or creating new templates.
• Process raw material Certificates of Analysis (CoA): compare CoA with RM Specs, accept/deny Lot prior to shipment receipt, resolve discrepancies and maintain CoA files.
• Request and coordinate new/revised Raw Material Specification (RM Spec) approvals and signatures by the suppliers. Resolve supplier exceptions with product development engineers. Enter and attach signed specifications in the appropriate database and maintain hard copies in files.
• Maintain Raw Material Supplier Directory database and update as needed.
• Complete customer surveys/questionnaires.
• Support management of Raw Material rejection process.
• Adhere to company safety and health rules.
• Contributes to a team effort by proactively assisting internal contacts.
• Attend training programs to develop relevant knowledge, techniques and skills.
• Maintains and protects proprietary information as it relates to the company and customers.
  
  

Qualifications

• Ability to edit documentation for accuracy, clarity, high quality and technical consistency.
• Proficient in administrative and technical support functions.
• Knowledge of company policies, procedures & manufacturing operations.
• Ability to work with confidential information and maintain confidentiality.
• Must possess good problem-solving skills.
  
  

Essential Qualifications & Knowledge

• Strong business acumen, project management skills, successful partnering with colleagues and a strong result orientation.
• Ability to handle multiple tasks with varying deadlines.
• Ability to work with extremely confidential information/situations and maintain confidentiality.
• Excellent oral and written communications skills through all levels of management.
  
  

Critical Skills

Critical Professional Traits

• Represents a positive Company image.
• Professional Integrity.
• Professional Image.
• Commitment to Excellence.
• Initiative and Drive.

Critical Professional Competencies

• Creativity and Innovation.
• Learning and Adaptability.
• Organizational Awareness.
• Communication Skills.
• Presentation Skills.
• Planning and Organizing.

Physical Requirements

• TekniPlex commits to making reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities and qualified disabled veterans, unless such accommodations would impose an undue hardship on the conduct of its business.
• Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
• Standing: Remaining upright on the feet, particularly for sustained periods of time.
• Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
• Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to others accurately, loudly or quickly.
• Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction, having the ability to receive detailed information through oral communication and making fine discriminations in sound.
• Visual Acuity: Able to perform an activity such as preparing and analyzing data and figures, transcribing, viewing a computer terminal and extensive reading.