What are the responsibilities and job description for the Product Manager – CCaaS / Amazon Connect position at Tekgence Inc?
Product Manager – CCaaS / Amazon Connect
San Jose, CA (Local consultant Only)
We are looking for an experienced Product Manager to lead end-to-end delivery of Integrated Customer Experience solutions across contact center platforms, with strong focus on Amazon Connect. The role involves gathering business requirements, managing product backlog, writing user stories, and partnering with Engineering, QA, and business teams to deliver scalable customer and agent experience solutions.
Key Responsibilities:
- Translate business needs into scalable CCaaS solutions and manage product roadmap/backlog.
- Define user stories, functional requirements, and acceptance criteria.
- Support Agile delivery, sprint planning, UAT, release coordination, and production enhancements.
- Drive feature improvements across Amazon Connect and support incident/change management.
- Collaborate with stakeholders and provide issue resolution and operational support.
Required Skills:
- 6 years IT experience, including 4 years as Product Manager.
- Experience with Contact Center / Customer Care technologies (phone, chat, chatbot, AI, email).
- Hands-on experience with CCaaS platforms like Amazon Connect, plus Genesys, RingCentral, or LivePerson.
Email- anchal.singh@tekgence.com