What are the responsibilities and job description for the Help Desk Engineers - L1/L2 Support position at Tekgence Inc?
Help Desk Engineers - L1/L2 Support
Erie, PA 16503 (Day 1 onsite)
12 months contract
Required Skills & Qualifications:
- Bachelor’s degree or diploma in IT, Computer Science, or related field.
- 3 years of experience for L1, 3–6 years for L2 roles.
- Strong knowledge of Windows OS, basic networking, and hardware troubleshooting.
- Experience with Active Directory, user account management, and access control.
- Familiarity with ITSM tools (ServiceNow, Jira, Remedy, etc.).
- Good communication and customer service skills.
Nitesh Jaiswal | Tekgence Inc
Linkedin:- linkedin.com/in/nitesh-ch-a378b5222
Direct: 469-421-5604 , Ext- 218 • nitesh.j@tekgence.com
6655 Deseo Dr, Suite 104,Irving, TX , 75039 • www.tekgence.com