What are the responsibilities and job description for the Application Support Analyst (L2) position at Tekgence Inc?
Title- Application Support Analyst (L2)
Location – St Louis, MO
Role- Fulltime
Job Summary
We are seeking an experienced Application Support Analyst (L2) to provide production support for legacy applications built on VB6 and C#/.NET technologies. The role involves troubleshooting application issues, resolving production incidents, performing root cause analysis, and ensuring application stability in a customer-facing support environment.
Key Responsibilities
- Provide L2 support for VB6 and .NET-based business applications.
- Troubleshoot and resolve application, database, IIS, batch job, and deployment-related issues.
- Perform incident management, root cause analysis (RCA), and problem resolution within SLA timelines.
- Support weekend/on-call activities and handle critical production incidents.
- Coordinate with onsite, offshore, development, infrastructure, and business teams for issue resolution.
- Support releases, configuration changes, deployments, and production validations.
- Create and maintain support documentation, knowledge articles, and handover notes.
Required Skills
- Strong experience in VB6, C#, and .NET application support.
- Hands-on experience in production support/application maintenance projects.
- Good knowledge of SQL databases, IIS, batch processing, and legacy application architecture.
- Experience with incident, problem, and change management processes.
- Strong troubleshooting, communication, and stakeholder management skills.
Experience working in an onsite–offshore support model
Nitesh Jaiswal | Tekgence Inc
Direct: 469-421-5604 , Ext- 218 • nitesh.j@tekgence.com
Linkedin URL:- linkedin.com/in/nitesh-ch-a378b5222
6655 Deseo Dr, Suite 104,Irving, TX , 75039 • www.tekgence.com